2012 Business Telecom Data Ratings - VSB (Very Small Business)

Award Recipient: Optimum Business

	Overall Satisfaction?	Performance and Reliability?	Offerings and Promotions?	Cost of Service?	Sales Reps and Account Executives?	Billing?	Customer Service?
Optimum Business	5	4	5	5	4	5	4
AT&T	3	2	3	3	3	3	3
CenturyLink	3	3	2	3	3	3	5
Charter	4	4	4	4	3	3	4
Comcast	3	3	3	3	2	3	2
Cox Communications	4	5	4	4	5	5	5
Frontier Communications	2	2	2	2	2	2	2
Time Warner Cable	3	3	2	3	3	3	4
Verizon	4	4	4	3	4	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Business Telecom Data Ratings - SMB (Small and Midsize Business)

Award Recipient: Cox Communications

	Overall Satisfaction?	Performance and Reliability?	Offerings and Promotions?	Cost of Service?	Sales Reps and Account Executives?	Billing?	Customer Service?
Cox Communications	5	5	4	5	5	5	5
AT&T	2	2	2	2	2	2	3
CenturyLink	3	3	2	3	4	3	4
Charter	3	3	2	3	4	3	3
Comcast	4	4	2	4	3	4	4
Optimum Business	4	4	4	4	4	4	5
Time Warner Cable	4	4	4	4	4	4	4
Verizon	4	3	5	3	4	4	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Business Telecom Data Ratings - LE (Large Enterprise)

Award Recipient: AT&T

	Overall Satisfaction?	Performance and Reliability?	Offerings and Promotions?	Cost of Service?	Sales Reps and Account Executives?	Billing?	Customer Service?
AT&T	5	5	5	5	5	3	3
CenturyLink	2	2	2	2	2	2	3
Comcast	3	5	3	3	3	4	5
Time Warner Cable	3	5	2	2	3	5	2
Verizon	3	2	3	3	3	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Business Data Satisfaction Study

05/17/2012

Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.^SM More