2012 Home Appliance Retailer Ratings

	Overall Satisfaction?	Store Facility?	Sales Staff and Service?	Merchandise?	Price?	Delivery Service?	Installation Service?
Lowe's	5	5	4	5	5	5	5
Best Buy	2	2	2	2	2	2	2
Sears	3	2	4	4	2	4	5
The Home Depot	3	3	3	2	3	4	3
hhgregg	4	4	5	5	3	3	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Appliance Retailer Satisfaction Study

07/18/2012

Simple behaviors, such as greeting customers promptly when they enter an appliance retail store, may result in higher levels of customer satisfaction, according to the J.D. Power and Associates 2012 Appliance Retailer Satisfaction Study^SM released today. More

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