2012 Consumer Residential Windows and Patio Door Ratings

	Overall Satisfaction?	Operational Performance and Durability?	Appearance and Design Features?	Warranty?	Repair and Replacement?	Price?	Ordering and Delivery?
Simonton	5	5	5	5	0	5	5
American Craftsman	2	2	2	3	0	3	2
Andersen	3	3	3	3	0	3	3
Champion	3	2	3	4	0	2	3
JELD-WEN	2	2	2	2	0	3	2
Marvin	3	4	4	3	0	2	4
Milgard	3	3	3	4	0	3	2
Pella	4	4	4	3	0	3	4
Renewal by Andersen	3	4	4	4	0	2	4
Thermastar by Pella	3	3	3	3	0	3	4
Window World	3	3	3	4	0	4	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Windows and Patio Doors Satisfaction Study

06/13/2012

Window and patio door customers of brands with high levels of customer satisfaction most frequently cite professional recommendations, quality and their own past experience with purchasing windows as the key drivers in their purchase decision. This is a sharp contrast to brands with lower levels of satisfaction that are primarily selected based on price, according to the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction Study^SM released today. More

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