2012 Home Improvement Retail Store Ratings

Award Recipient

Ace Hardware

  Overall Satisfaction? Store Facility? Merchandise? Staff and Service? Sales and Promotions? Price?
Ace Hardware 5 5 2 5 4 2
Lowe's 4 4 5 3 3 3
Menards 3 2 3 3 5 5
Sears 2 2 2 2 3 2
The Home Depot 3 2 3 3 3 3
True Value 2 2 2 4 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

  • Having a helpful and knowledgeable sales staff and making the shopping process easy are key drivers of customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction StudySM released today.

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