2012 Home Improvement Retail Store Ratings

	Overall Satisfaction?	Store Facility?	Merchandise?	Staff and Service?	Sales and Promotions?	Price?
Ace Hardware	5	5	2	5	4	2
Lowe's	4	4	5	3	3	3
Menards	3	2	3	3	5	5
Sears	2	2	2	2	3	2
The Home Depot	3	2	3	3	3	3
True Value	2	2	2	4	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Home Improvement Retailer Satisfaction Study

04/25/2012

Having a helpful and knowledgeable sales staff and making the shopping process easy are key drivers of customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction Study^SM released today. More

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