06/14/2013

Purchasers of new windows and patio doors generally hold the manufacturer responsible for their satisfaction with the product, regardless of whether the manufacturer interacts directly with the customer or depends on a dealer base for it sales, according to the recently released J.D. Power 2013 Windows and Patio Doors Satisfaction Study.^SM

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06/06/2013

For a seventh consecutive year, Ace Hardware ranks highest among home improvement retailers in customer satisfaction, according to the recently released J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction Study.^SM The study, fielded in January and February 2013, shows that customer satisfaction is highest among home improvement retailers that provide a knowledgeable and readily available staff.

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04/17/2013

Do-it-yourself interior paint jobs require products that are effective and easy to use, as well as sound advice from a knowledgeable retailer. Therefore it's no surprise that the availability and courtesy of store staff is the main driver of customer satisfaction with paint retailers, while the application of the product is the most important determinant of customer satisfaction with paint brands.
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04/14/2013

Three builders of new single-family homes--Brookfield Homes, Innovations by Jayman and Sterling Homes--have been recognized as J.D. Power Builders of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2013 Alberta Single-Family New-Home Builder Customer Satisfaction Study^SM released today.

04/14/2013

Jayman Modus Calgary has been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction to buyers of new, multi-family homes, according to the J.D. Power and Associates 2013 Alberta Multi-Family New-Home Builder Customer Satisfaction Study.^SM More