2012 Pharmacy Ratings (Brick and Mortar) - Supermarket

	Overall Satisfaction?	Store?	Non-Pharmacist Staff?	Pharmacist?	Cost Competitiveness?	Prescription Ordering?
Publix	5	5	5	5	5	5
Other supermarket	4	3	4	3	4	4
Wegmans	4	5	4	3	5	4
Winn-Dixie/Bi-Lo	4	4	4	4	3	4
Albertsons	3	3	3	4	2	3
Giant	3	3	2	0	3	3
H.E.B.	3	3	3	3	5	3
Hy-Vee	3	4	3	4	3	4
Jewel-Osco	3	3	3	3	3	3
Kroger	3	3	3	0	3	3
Fry's Food & Drug Store	2	2	2	2	4	2
Giant Eagle	2	3	2	0	3	2
Hannaford	2	2	2	0	2	2
Ralphs Grocery	2	2	2	3	2	2
Safeway	2	2	2	3	2	2
Stop & Shop	2	2	2	3	2	3
Vons	2	3	3	2	2	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Pharmacy Ratings (Brick and Mortar) - Chain

	Overall Satisfaction?	Store?	Non-Pharmacist Staff?	Pharmacist?	Cost Competitiveness?	Prescription Ordering?
Good Neighbor Pharmacy	5	4	5	4	5	5
Health Mart	5	5	5	4	5	5
The Medicine Shoppe Pharmacy	5	4	5	5	4	5
CVS/pharmacy	3	3	3	3	2	3
Other chain drug store	3	3	3	2	4	3
Rite Aid Pharmacy	3	3	3	3	3	3
Walgreens	3	4	3	3	3	3
Duane Reade	2	2	2	2	2	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

	Overall Satisfaction?	Store?	Non-Pharmacist Staff?	Pharmacist?	Cost Competitiveness?	Prescription Ordering?
Sam's Club	5	3	5	4	5	5
Target	5	4	5	5	3	5
Costco	4	3	4	4	5	3
Meijer	4	5	4	0	2	3
Other mass merchandiser	4	4	4	4	2	4
Kmart	3	3	4	4	2	4
Walmart	2	3	2	2	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Pharmacy Study

09/27/2012

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continues to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates 2012 U.S. Pharmacy Study^SM released today. More