2012 Pharmacy Ratings (Brick and Mortar) - Supermarket

	Overall Satisfaction?	Store?	Non-Pharmacist Staff?	Pharmacist?	Cost Competitiveness?	Prescription Ordering?
Publix	5	5	5	5	5	5
Albertsons	3	3	3	4	2	3
Fry's Food & Drug Store	2	2	2	2	4	2
Giant	3	3	2	0	3	3
Giant Eagle	2	3	2	0	3	2
H.E.B.	3	3	3	3	5	3
Hannaford	2	2	2	0	2	2
Hy-Vee	3	4	3	4	3	4
Jewel-Osco	3	3	3	3	3	3
Kroger	3	3	3	0	3	3
Other supermarket	4	3	4	3	4	4
Ralphs Grocery	2	2	2	3	2	2
Safeway	2	2	2	3	2	2
Stop & Shop	2	2	2	3	2	3
Vons	2	3	3	2	2	2
Wegmans	4	5	4	3	5	4
Winn-Dixie/Bi-Lo	4	4	4	4	3	4
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Pharmacy Ratings (Brick and Mortar) - Chain

	Overall Satisfaction?	Store?	Non-Pharmacist Staff?	Pharmacist?	Cost Competitiveness?	Prescription Ordering?
Health Mart	5	5	5	4	5	5
CVS/pharmacy	3	3	3	3	2	3
Duane Reade	2	2	2	2	2	2
Good Neighbor Pharmacy	5	4	5	4	5	5
Other chain drug store	3	3	3	2	4	3
Rite Aid Pharmacy	3	3	3	3	3	3
The Medicine Shoppe Pharmacy	5	4	5	5	4	5
Walgreens	3	4	3	3	3	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

	Overall Satisfaction?	Store?	Non-Pharmacist Staff?	Pharmacist?	Cost Competitiveness?	Prescription Ordering?
Sam's Club	5	3	5	4	5	5
Costco	4	3	4	4	5	3
Kmart	3	3	4	4	2	4
Meijer	4	5	4	0	2	3
Other mass merchandiser	4	4	4	4	2	4
Target	5	4	5	5	3	5
Walmart	2	3	2	2	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Pharmacy Study

09/27/2012

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continues to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates 2012 U.S. Pharmacy Study^SM released today. More