2012 Pharmacy Ratings (Mail Order)

	Overall Satisfaction?	Prescription Ordering?	Prescription Delivery?	Customer Service?	Cost Competitiveness?
Kaiser Permanente Mail Pharmacy	5	5	5	5	5
Aetna Rx Home Delivery	2	2	2	0	2
Caremark	2	2	3	2	2
Cigna Home Delivery Pharmacy Program	2	2	2	4	2
Express Scripts	3	3	2	2	3
Humana RightSourceRx	4	4	4	5	4
Medco	3	3	3	3	2
Optum Rx	3	3	3	2	2
Other mail-order pharmacy	3	3	3	5	4
Prime Therapeutics	2	2	2	0	2
VA or Department of Veterans Affairs Web	5	5	5	0	5
Walgreens Mail Service	2	3	3	3	2
Walmart Pharmacy Mail Services	3	2	2	3	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Pharmacy Study

09/27/2012

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continues to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates 2012 U.S. Pharmacy Study^SM released today. More

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