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J.D. Power & Associates
2625 Townsgate Road, Suite 100
Westlake Village, CA 91361
Toll-Free: (800) 274-5372
2012 Consumer Financing Ratings - Mass Market Loan
- Award Recipient
-
Volkswagen Credit
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Ford Credit | 4 | 3 | 5 | 5 | 5 |
|---|---|---|---|---|---|
| Bank of America | 2 | 2 | 2 | 3 | 2 |
| Capital One Auto Finance | 3 | 2 | 3 | 3 | 3 |
| Honda Financial Services | 4 | 5 | 4 | 3 | 5 |
| NMAC | 3 | 3 | 3 | 3 | 2 |
| Subaru Motors Finance | 3 | 3 | 3 | 3 | 2 |
| Toyota Financial Services | 4 | 4 | 4 | 3 | 3 |
| Ally Financial | 3 | 3 | 3 | 2 | 3 |
| Chase Auto Finance | 3 | 2 | 3 | 2 | 3 |
| Hyundai Motor Finance | 3 | 3 | 3 | 2 | 3 |
| Wells Fargo Dealer Services | 2 | 2 | 2 | 2 | 2 |
| Fifth Third Bank | 2 | 2 | 2 | 0 | 2 |
| Mazda Capital Services | 4 | 5 | 4 | 0 | 4 |
| Volkswagen Credit | 5 | 5 | 5 | 0 | 5 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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2012 Consumer Financing Ratings - Luxury Lease
- Award Recipient
-
Lincoln Automotive Financial Services
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Lexus Financial Services | 4 | 4 | 4 | 5 | 4 |
|---|---|---|---|---|---|
| Lincoln Automotive Financial Services | 5 | 5 | 5 | 5 | 5 |
| Acura Financial Services | 4 | 3 | 4 | 5 | 4 |
| BMW Financial Services | 4 | 3 | 4 | 4 | 4 |
| Mercedes-Benz Financial Services | 4 | 4 | 4 | 4 | 4 |
| Infiniti Financial Services | 2 | 3 | 2 | 2 | 2 |
| Audi Financial Services | 3 | 3 | 3 | 0 | 5 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
|||||
|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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2012 Consumer Financing Ratings - Mass Market Lease
- Award Recipient
-
Ford Credit
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Ford Credit | 5 | 5 | 5 | 5 | 4 |
|---|---|---|---|---|---|
| Volkswagen Credit | 4 | 4 | 4 | 4 | 5 |
| Ally Financial | 2 | 2 | 2 | 3 | 3 |
| Honda Financial Services | 4 | 4 | 4 | 3 | 4 |
| Hyundai Motor Finance | 2 | 2 | 2 | 2 | 2 |
| NMAC | 2 | 3 | 2 | 2 | 2 |
| Toyota Financial Services | 3 | 3 | 3 | 0 | 3 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
|||||
|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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2012 Consumer Financing Ratings - Luxury Loan
- Award Recipient
-
Mercedes-Benz Financial Services
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Acura Financial Services | 5 | 5 | 5 | 0 | 4 |
|---|---|---|---|---|---|
| Audi Financial Services | 3 | 3 | 3 | 0 | 3 |
| BMW Financial Services | 5 | 3 | 5 | 0 | 4 |
| Bank of America | 2 | 2 | 2 | 0 | 2 |
| Chase Auto Finance | 2 | 2 | 2 | 0 | 3 |
| Lexus Financial Services | 3 | 3 | 3 | 0 | 3 |
| Lincoln Automotive Financial Services | 4 | 4 | 4 | 0 | 3 |
| Mercedes-Benz Financial Services | 5 | 5 | 5 | 0 | 5 |
| US Bank | 2 | 2 | 2 | 0 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
|||||
|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today. More