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J.D. Power & Associates
2625 Townsgate Road, Suite 100
Westlake Village, CA 91361
Toll-Free: (800) 274-5372
2012 Consumer Financing Ratings - Mass Market Loan
- Award Recipient
-
Volkswagen Credit
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Volkswagen Credit | 5 | 5 | 5 | 0 | 5 |
|---|---|---|---|---|---|
| Ford Credit | 4 | 3 | 5 | 5 | 5 |
| Honda Financial Services | 4 | 5 | 4 | 3 | 5 |
| Mazda Capital Services | 4 | 5 | 4 | 0 | 4 |
| Toyota Financial Services | 4 | 4 | 4 | 3 | 3 |
| Ally Financial | 3 | 3 | 3 | 2 | 3 |
| Capital One Auto Finance | 3 | 2 | 3 | 3 | 3 |
| Chase Auto Finance | 3 | 2 | 3 | 2 | 3 |
| Hyundai Motor Finance | 3 | 3 | 3 | 2 | 3 |
| NMAC | 3 | 3 | 3 | 3 | 2 |
| Subaru Motors Finance | 3 | 3 | 3 | 3 | 2 |
| Bank of America | 2 | 2 | 2 | 3 | 2 |
| Fifth Third Bank | 2 | 2 | 2 | 0 | 2 |
| Wells Fargo Dealer Services | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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2012 Consumer Financing Ratings - Luxury Lease
- Award Recipient
-
Lincoln Automotive Financial Services
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Lincoln Automotive Financial Services | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|
| BMW Financial Services | 4 | 3 | 4 | 4 | 4 |
| Lexus Financial Services | 4 | 4 | 4 | 5 | 4 |
| Mercedes-Benz Financial Services | 4 | 4 | 4 | 4 | 4 |
| Acura Financial Services | 4 | 3 | 4 | 5 | 4 |
| Audi Financial Services | 3 | 3 | 3 | 0 | 5 |
| Infiniti Financial Services | 2 | 3 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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2012 Consumer Financing Ratings - Mass Market Lease
- Award Recipient
-
Ford Credit
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Ford Credit | 5 | 5 | 5 | 5 | 4 |
|---|---|---|---|---|---|
| Volkswagen Credit | 4 | 4 | 4 | 4 | 5 |
| Honda Financial Services | 4 | 4 | 4 | 3 | 4 |
| Toyota Financial Services | 3 | 3 | 3 | 0 | 3 |
| Ally Financial | 2 | 2 | 2 | 3 | 3 |
| Hyundai Motor Finance | 2 | 2 | 2 | 2 | 2 |
| NMAC | 2 | 3 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
|||||
|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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2012 Consumer Financing Ratings - Luxury Loan
- Award Recipient
-
Mercedes-Benz Financial Services
| Overall Satisfaction? | Interest Rate/Monthly Payment? | Billing and Payment Process? | Phone Contact? | Website? | |
| Acura Financial Services | 5 | 5 | 5 | 0 | 4 |
|---|---|---|---|---|---|
| BMW Financial Services | 5 | 3 | 5 | 0 | 4 |
| Mercedes-Benz Financial Services | 5 | 5 | 5 | 0 | 5 |
| Lincoln Automotive Financial Services | 4 | 4 | 4 | 0 | 3 |
| Audi Financial Services | 3 | 3 | 3 | 0 | 3 |
| Lexus Financial Services | 3 | 3 | 3 | 0 | 3 |
| Bank of America | 2 | 2 | 2 | 0 | 2 |
| Chase Auto Finance | 2 | 2 | 2 | 0 | 3 |
| US Bank | 2 | 2 | 2 | 0 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
|||||
|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. *Factor not shown due to insufficient sample size |
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There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today. More