JDPower Panel Client Login
J.D. Power and Associates
Consumer Ratings & Awards

INDUSTRIES

Research Vehicles

Awards

Certified & Distinguished Programs

J.D. Power Panel

Earn free rewards by giving your opinion
Join the J.D. Power Panel
Business Services

Contact

Contact J.D. Power

Global

News & Events

Press releases

Latest Press Releases

View All

Events

View All
About

HEADQUARTERS

J.D. Power and Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

  • Phone (805) 418-8000
  • Toll-Free (800) 274-5372

Contact

Contact J.D. Power
Global

Global

2012 Consumer Financing Ratings - Mass Market Loan

Award Recipient

Volkswagen Credit

  Overall Satisfaction? Interest Rate/Monthly Payment? Billing and Payment Process? Phone Contact? Website?
Volkswagen Credit 5 5 5 0 5
Ally Financial 3 3 3 2 3
Bank of America 2 2 2 3 2
Capital One Auto Finance 3 2 3 3 3
Chase Auto Finance 3 2 3 2 3
Fifth Third Bank 2 2 2 0 2
Ford Credit 4 3 5 5 5
Honda Financial Services 4 5 4 3 5
Hyundai Motor Finance 3 3 3 2 3
Mazda Capital Services 4 5 4 0 4
NMAC 3 3 3 3 2
Subaru Motors Finance 3 3 3 3 2
Toyota Financial Services 4 4 4 3 3
Wells Fargo Dealer Services 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size

2012 Consumer Financing Ratings - Luxury Lease

Award Recipient

Lincoln Automotive Financial Services

  Overall Satisfaction? Interest Rate/Monthly Payment? Billing and Payment Process? Phone Contact? Website?
Lincoln Automotive Financial Services 5 5 5 5 5
Acura Financial Services 4 3 4 5 4
Audi Financial Services 3 3 3 0 5
BMW Financial Services 4 3 4 4 4
Infiniti Financial Services 2 3 2 2 2
Lexus Financial Services 4 4 4 5 4
Mercedes-Benz Financial Services 4 4 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size

2012 Consumer Financing Ratings - Mass Market Lease

Award Recipient

Ford Credit

  Overall Satisfaction? Interest Rate/Monthly Payment? Billing and Payment Process? Phone Contact? Website?
Ford Credit 5 5 5 5 4
Ally Financial 2 2 2 3 3
Honda Financial Services 4 4 4 3 4
Hyundai Motor Finance 2 2 2 2 2
NMAC 2 3 2 2 2
Toyota Financial Services 3 3 3 0 3
Volkswagen Credit 4 4 4 4 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size

2012 Consumer Financing Ratings - Luxury Loan

Award Recipient

Mercedes-Benz Financial Services

  Overall Satisfaction? Interest Rate/Monthly Payment? Billing and Payment Process? Phone Contact? Website?
Mercedes-Benz Financial Services 5 5 5 0 5
Acura Financial Services 5 5 5 0 4
Audi Financial Services 3 3 3 0 3
BMW Financial Services 5 3 5 0 4
Bank of America 2 2 2 0 2
Chase Auto Finance 2 2 2 0 3
Lexus Financial Services 3 3 3 0 3
Lincoln Automotive Financial Services 4 4 4 0 3
US Bank 2 2 2 0 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size

  • 2012 Consumer Financing Satisfaction Study

    There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today.

Advertisement