2012 Small Business Banking Ratings

	Overall Satisfaction?	Product Offerings?	Facility?	Fees?	Account Information?	Account Activities?	Account Manager?	Problem Resolution?
Comerica Bank	4	3	3	3	4	4	5	5
SunTrust Bank	4	4	4	4	5	5	4	5
Bank of America	2	2	2	2	2	2	2	4
Branch Banking & Trust (BB&T)	4	4	3	4	4	4	4	4
BBVA Compass	4	3	3	3	4	4	4	4
Charter One	3	3	2	3	3	3	2	4
Citibank	3	3	3	4	2	3	3	4
Huntington Bank	5	5	4	5	5	5	5	4
Union Bank	4	3	3	4	3	4	4	4
Bank of the West	4	3	3	4	3	3	4	3
Capital One	3	4	2	4	2	2	3	3
Chase	4	4	4	3	4	4	4	3
Citizens Bank	3	3	3	2	3	3	3	3
HSBC	2	2	2	3	2	2	2	3
KeyBank	3	3	3	3	3	3	3	3
Manufacturers & Traders Bank (M&T Bank)	4	3	3	5	4	3	4	3
PNC Bank	4	3	3	4	3	4	4	3
Regions Bank	4	4	3	3	4	4	4	3
Sovereign Bank	2	2	2	3	2	2	3	3
TD Bank	4	4	5	3	4	3	3	3
U.S. Bank	4	3	3	4	4	4	3	3
Fifth Third Bank	2	3	3	2	2	2	3	2
Wells Fargo	3	3	3	2	3	3	3	2
Associated Bank	2	3	2	3	2	2	3	0
BMO Harris Bank	3	3	3	4	3	3	4	0
Scoring Legend Among the best Better than most About average The rest
Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. Factor not shown due to insufficient sample size.

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