2012 Small Business Banking Ratings

	Overall Satisfaction?	Product Offerings?	Facility?	Fees?	Account Information?	Account Activities?	Account Manager?	Problem Resolution?
Huntington Bank	5	5	4	5	5	5	5	4
Associated Bank	2	3	2	3	2	2	3	0
BBVA Compass	4	3	3	3	4	4	4	4
BMO Harris Bank	3	3	3	4	3	3	4	0
Bank of America	2	2	2	2	2	2	2	4
Bank of the West	4	3	3	4	3	3	4	3
Branch Banking & Trust (BB&T)	4	4	3	4	4	4	4	4
Capital One	3	4	2	4	2	2	3	3
Charter One	3	3	2	3	3	3	2	4
Chase	4	4	4	3	4	4	4	3
Citibank	3	3	3	4	2	3	3	4
Citizens Bank	3	3	3	2	3	3	3	3
Comerica Bank	4	3	3	3	4	4	5	5
Fifth Third Bank	2	3	3	2	2	2	3	2
HSBC	2	2	2	3	2	2	2	3
KeyBank	3	3	3	3	3	3	3	3
Manufacturers & Traders Bank (M&T Bank)	4	3	3	5	4	3	4	3
PNC Bank	4	3	3	4	3	4	4	3
Regions Bank	4	4	3	3	4	4	4	3
Sovereign Bank	2	2	2	3	2	2	3	3
SunTrust Bank	4	4	4	4	5	5	4	5
TD Bank	4	4	5	3	4	3	3	3
U.S. Bank	4	3	3	4	4	4	3	3
Union Bank	4	3	3	4	3	4	4	4
Wells Fargo	3	3	3	2	3	3	3	2
Scoring Legend Among the best Better than most About average The rest
Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. Factor not shown due to insufficient sample size.

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