2012 Primary Mortgage Origination Ratings

Award Recipient

Quicken Loans

  Overall Satisfaction? Application/ Approval Process? Loan Representative? Closing? Contact?
Quicken Loans 5 5 5 5 5
BB&T (Branch Banking & Trust Co.) 4 4 4 4 4
Bank of America 2 2 2 2 2
Chase 4 3 3 4 3
CitiMortgage/Citibank 2 2 2 2 2
Fifth Third Mortgage 2 2 3 3 2
Flagstar Bank 3 3 3 3 3
GMAC Mortgage 2 2 2 2 2
PHH Mortgage 2 2 2 2 2
PNC Mortgage 2 3 3 3 2
Provident Funding Associates 2 2 2 3 3
SunTrust Mortgage 3 3 4 3 3
U.S. Bank 4 4 4 4 5
Wells Fargo 3 3 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

Advertisement