2012 Primary Mortgage Origination Ratings

	Overall Satisfaction?	Application/ Approval Process?	Loan Representative?	Closing?	Contact?
Quicken Loans	5	5	5	5	5
BB&T (Branch Banking & Trust Co.)	4	4	4	4	4
Bank of America	2	2	2	2	2
Chase	4	3	3	4	3
CitiMortgage/Citibank	2	2	2	2	2
Fifth Third Mortgage	2	2	3	3	2
Flagstar Bank	3	3	3	3	3
GMAC Mortgage	2	2	2	2	2
PHH Mortgage	2	2	2	2	2
PNC Mortgage	2	3	3	3	2
Provident Funding Associates	2	2	2	3	3
SunTrust Mortgage	3	3	4	3	3
U.S. Bank	4	4	4	4	5
Wells Fargo	3	3	3	3	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Primary Mortgage Origination Satisfaction Study

11/15/2012

Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction Study^SM released today. More

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