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J.D. Power and Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

  • Phone (805) 418-8000
  • Toll-Free (800) 274-5372

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2012 Credit Card Ratings

Award Recipient

American Express

  Overall Satisfaction? Credit Card Terms? Rewards? Benefits? Billing and Payment? Customer Interaction? Problem Resolution?
American Express 5 5 5 5 5 5 4
Bank of America 2 3 2 3 2 2 2
Barclaycard 3 3 3 3 4 3 2
Capital One 3 3 3 3 3 3 2
Chase 3 3 4 3 4 3 4
Citi Cards 3 3 2 3 3 2 3
Discover Card 5 5 4 5 5 5 5
GE Capital Retail Bank 2 2 2 2 2 2 0
HSBC 2 2 2 2 2 2 2
U.S. Bank 3 4 2 2 3 3 4
Wells Fargo 3 3 2 2 2 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

  • 2012 U.S. Credit Card Satisfaction Study

    After several years of dramatic changes due to legislation, increased fees and limited credit availability, there finally is stabilization in the credit card industry, and the stability is reflected in a third consecutive year of increased credit card customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Credit Card Satisfaction StudySM released today.

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