2012 Home Mortgage Service Satisfaction Ratings

	Overall Satisfaction?	Billing and Payment Process?	Escrow Account Administration?	Website?	Phone Contact?
BB&T (Branch Banking & Trust)	5	5	5	5	5
Aurora Loan Services	2	2	2	2	3
Bank of America	3	3	3	3	3
Chase	4	4	3	4	3
CitiMortgage/Citibank	3	3	3	3	3
EverHome Mortgage	3	2	3	3	3
Fifth Third Mortgage	3	3	3	3	4
Flagstar Bank	3	3	3	3	3
GMAC Mortgage	3	3	3	3	3
HSBC Mortgage Corporation (USA)	3	3	3	3	3
Homeward Residential (Formerly American Home Mortgage Servicing)	2	2	2	2	2
MetLife Home Loans	3	2	3	3	3
Nationstar Mortgage	2	2	2	2	2
Ocwen Loan Servicing	2	2	2	2	2
OneWest Bank	2	2	2	2	3
PHH Mortgage	3	2	3	2	3
PNC Mortgage	3	3	3	3	3
Provident Funding Associates	3	2	4	3	3
Regions Mortgage	4	4	4	4	5
SunTrust Mortgage	4	4	4	3	4
U.S. Bank	3	3	3	3	3
Wells Fargo Home Mortgage	3	3	4	3	4
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Primary Mortgage Servicer Satisfaction Study

07/19/2012

Historically low interest rates, combined with proprietary and government loan modification programs, have helped reduce the number of homeowners in distress, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Servicer Satisfaction Study^SM released today. More

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