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J.D. Power and Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

  • Phone (805) 418-8000
  • Toll-Free (800) 274-5372

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2012 Self Directed Investor Firm Ratings

Award Recipient

Charles Schwab & Co.,Inc.

  Overall Satisfaction? Account Offerings? Information Resources? Account Information? Trading Charges and Fees? Interaction?
Charles Schwab & Co.,Inc. 5 5 5 5 4 5
E*TRADE Financial 3 4 4 3 4 3
Fidelity Investments 4 4 4 4 3 4
Merrill Edge 2 2 2 2 2 2
Scottrade 5 3 4 4 5 4
ShareBuilder from ING Direct 3 3 3 3 4 3
T. Rowe Price 4 4 4 3 3 3
TD Ameritrade (Ameritrade) 5 4 4 4 4 5
Vanguard 5 5 4 4 4 5
Wells Fargo Investments/Wells Trade 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

  • 2012 U.S. Self-Directed Investor Satisfaction Study

    Although self-directed investors' overall satisfaction with their investment firm has improved from 2011, satisfaction with trading charges and fees has decreased for a second consecutive year, according to the J.D. Power and Associates 2012 U.S. Self-Directed Investor Satisfaction StudySM released today.

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