Finance
J.D. Power and Associates finance ratings are your guide to finding which credit cards, financial institutions, home financing and investing firms ranked highest in J.D. Power consumer studies. All Power Circle Ratings are based on the opinions of a sample of consumers who have used or owned the product or service being rated and are therefore indicative of a typical buying experience.
Finance Studies
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2012 Consumer Financing Ratings
- Award Recipients
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Volkswagen Credit - Mass Market Loan
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Lincoln Automotive Financial Services - Luxury Lease
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Mercedes-Benz Financial Services - Luxury Loan
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Ford Credit - Mass Market Lease
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2012 Credit Card Ratings
- Award Recipients
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Highest in Customer Satisfaction with Credit Card Companies:
American Express
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2012 Primary Mortgage Origination Ratings
- Award Recipients
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Quicken Loans
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2012 Home Mortgage Service Satisfaction Ratings
- Award Recipients
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BB&T (Branch Banking & Trust)
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2012 Retail Banking Ratings
- Award Recipients
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Highest Customer Satisfaction with Retail Banking in the South Central Region:
Arvest Bank - South Central
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Highest Customer Satisfaction with Retail Banking in Texas:
Frost National Bank - Texas
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Commerce Bank - Midwest
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Rockland Trust Co - New England
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Highest Customer Satisfaction with Retail Banking in the North Central Region:
Independent Bank - North Central
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Highest Customer Satisfaction with Retail Banking in California:
Rabobank - California
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PNC Bank - Florida
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Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region:
Northwest Savings Bank - Mid Atlantic
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First Federal (FS&LA Of Charleston) - Southeast
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Highest Customer Satisfaction with Retail Banking in the South Central Region:
Arvest Bank - Southwest
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Highest Customer Satisfaction with Retail Banking in the Northwest Region:
Banner Bank - Northwest
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2012 Self Directed Investor Firm Ratings
- Award Recipients
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Charles Schwab & Co.,Inc.
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2012 Small Business Banking Ratings
- Award Recipients
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Highest in Customer Satisfaction with Small Business Banking:
Huntington Bank
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2012 US Employee Financial Advisor Ratings
- Award Recipients
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Highest in Employee Advisor Satisfaction among Financial Investment Firms:
Edward Jones
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2012 US Independent Financial Advisor Ratings
- Award Recipients
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Commonwealth Financial Network
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Related Articles
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There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today. More
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Customer satisfaction, which is critical to the success of banks, is driven by customers' experiences. Many banks work hard to understand and improve these experiences, but using existing satisfaction measures--including their own satisfaction research--may not help in understanding how to improve and what to focus on. More
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Overall customer satisfaction with mortgage lenders has reached its highest level in the past 5 years, according to the recently released J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction Study.SM
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Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction StudySM released today. More
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Banks still have a way to go toward improving service to their small business customers, according to the recently released J.D. Power and Associates 2012 U.S. Small Business Banking Satisfaction Study.SM More