2013 Dealer Service Ratings - Mass Market

	Overall Service Satisfaction?	Service Initiation?	Service Advisor?	Service Facility?	Vehicle Pick-Up?	Service Quality?
GMC	5	5	5	5	5	5
Buick	4	4	4	4	4	4
Chevrolet	4	4	4	4	4	5
Chrysler	3	3	3	3	3	3
Dodge	2	2	2	2	2	2
Ford	3	3	3	3	3	3
Honda	3	3	3	4	3	3
Hyundai	3	4	4	3	3	3
Jeep	2	2	2	2	2	2
Kia	2	3	3	2	2	3
Mazda	2	3	3	2	2	3
Mini	4	3	5	5	5	5
Mitsubishi	3	3	3	2	3	3
Nissan	4	4	3	3	4	3
Ram	2	2	2	2	2	2
Scion	3	2	2	3	3	3
Subaru	2	2	2	2	2	3
Toyota	3	3	2	3	3	3
Volkswagen	4	4	4	3	5	4
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2013 Dealer Service Ratings - Luxury

	Overall Service Satisfaction?	Service Initiation?	Service Advisor?	Service Facility?	Vehicle Pick-Up?	Service Quality?
Lexus	5	5	4	5	3	5
Acura	4	4	4	3	3	4
Audi	3	3	4	2	4	3
BMW	3	2	3	3	4	3
Cadillac	4	5	4	3	5	4
Infiniti	3	4	3	3	3	3
Jaguar	4	4	5	3	4	4
Land Rover	2	2	2	2	2	2
Lincoln	3	3	2	2	4	3
Mercedes-Benz	2	2	2	3	2	2
Volvo	2	2	2	2	4	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2013 U.S. Customer Service Index (CSI) Study

03/13/2013

Recent investments made by automakers and dealers in improving the customer service experience are paying off in terms of more highly satisfied and loyal service customers, according to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study^SM released today. More