2012 Sales Satisfaction - Mass Market

	Overall Experience?
MINI	5
Buick	5
Chevrolet	4
Chrysler	2
Dodge	2
Fiat	4
Ford	4
GMC	4
Honda	3
Hyundai	3
Jeep	2
Kia	2
Mazda	3
Mitsubishi	2
Nissan	3
Ram	2
Scion	3
Subaru	4
Toyota	3
Volkswagen	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Sales Satisfaction - Luxury

	Overall Experience?
Lexus	5
Acura	3
Audi	2
BMW	3
Cadillac	4
Infiniti	4
Land Rover	3
Lincoln	3
Mercedes-Benz	3
Porsche	3
Volvo	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Sales Satisfaction Index (SSI) Study

11/28/2012

Nearly 80 percent of new-vehicle buyers use the Internet during their shopping process, among whom nearly one-third consult online ratings/review sites when selecting a dealer, according to the J.D. Power and Associates 2012 U.S. Sales Satisfaction Index (SSI) Study^SM released today. More