2012 Medium-Duty Truck Service Ratings

Award Recipient: Ford

	Overall Satisfaction?	Service Facility?	Service Quality?	Service Advisor?	Service Initiation?	Service Delivery?	Service Price?
Ford	5	5	5	5	5	5	5
Freightliner	3	4	3	3	2	3	3
International	2	2	2	2	2	2	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Medium-Duty Truck Customer Satisfaction Study

09/20/2012

Although reported fuel economy and quality improve for medium-duty trucks, the impact on satisfaction with new engines meeting the 2010 EPA emission regulations is negligible even as fuel prices rise, according to the J.D. Power and Associates 2012 U.S. Medium-Duty Truck Customer Satisfaction Study^SM released today. More