J.D. Power & Associates automotive ratings are your guide to finding which vehicles or automotive-related products ranked highest in J.D. Power consumer studies. All Power Circle Ratings are based on the opinions of a sample of consumers who have used or owned the product or service being rated and are therefore indicative of a typical buying experience.
Learn what owners say about their vehicles. View the latest study results.
Highest in Customer Satisfaction with Dealer Service among Mass Market Brands:
Based on the results of the J.D. Power 2013 Initial Quality StudySM (IQS), the following models receive an award for ranking at the top of their respective vehicle segments.
According to the J.D. Power 2013 Initial Quality StudySM (IQS), nearly two-thirds of the problems experienced during the first 90 days of new-vehicle ownership are related to vehicle design rather than vehicle components that malfunction. That makes the majority of problems reported by new-vehicle owners far more difficult for dealerships to resolve.