J.D. Power and Associates Certification and Distinguished Programs

Based on ongoing, cross-industry customer feedback, J.D. Power and Associates provides businesses with opportunities to pursue top performance certification. These distinguished certification programs are designed to help businesses at a local and national level improve their operations through a combination of voice-of-the-customer feedback and other relevant measures such as a rigorous on-site evaluation of customer service processes. Companies must attain a high level of performance in sales and/or service excellence as compared to a national benchmark to become recognized.

These innovative programs help consumers and businesses identify service providers that offer an outstanding customer service experience and can serve as a competitive advantage when consumers and businesses are searching for a provider.

J.D. Power Certified Call Centers

Every year, J.D. Power visits hundreds of Contact Centers around the world that strive to delight their customers. We exhaustively assess each center through a combination of onsite reviews and feedback from actual customers. This comprehensive program includes an evolving performance benchmark and performance criteria, allowing us to identify call centers that consistently provide an outstanding customer service experience in today's demanding environment.

Call Center Certification for General Consumer Service and Support (CCC Program)
For call centers seeking to distinguish themselves in this highly competitive market, recognition through the J.D. Power and Associates Call Center Certification Program^SM sends a clear and unequivocal message that a call center is professionally managed, has effective, reliable processes, and is focused on providing the highest levels of customer satisfaction on a consistent basis.