J.D. Power Customer Service Index Study
The annual J.D. Power U.S. Customer Service Index (CSI) StudySM measures customer satisfaction with automotive service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles.
Service Quality Rises Along with Customer Satisfaction
Automotive service customers are enjoying increased satisfaction with the quality of vehicle service according to the 2017 U.S. CSI Study. This includes higher satisfaction scores with regard to Service Advisors, Service Initiation, Service Facilities, Vehicle Pick-up, and Service Quality...
Lexus, Buick Rank Highest in Customer Satisfaction in Respective Segments
The results of the 2017 U.S. Customer Service Index StudySM are in. See our complete ratings results to find out which car makes rank highest in service satisfaction.
- On social media: #JDPowerCSI
- 2017 U.S. Customer Service Index (CSI) Study Press Release