Taken from the Initial Quality Study (IQS), which looks at owner-reported problems in the first 90 days of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction, or where controls or features may work as designed, but are difficult to use or understand.
J.D. Power's data and analytics are powered by the Power Information Network. PIN gathers millions of retail transactions covering 250 data points from more than 12,000 franchise dealerships across North America with updates daily.
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