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J.D. Power to Release 2017 Vehicle Dependability Study Findings on February 22

J.D. Power to Release 2017 Vehicle Dependability Study Findings on February 22

By Jeff Youngs, January 23, 2017

On February 22, 2017, J.D. Power will release the results of its annual U.S. Vehicle Dependability Study (VDS). Conducted annually for more than 25 years, the study measures the dependability of vehicles after three years of ownership.

J.D. Power redesigned the study for 2015. The VDS is conducted online, with questionnaires tailored to the specific vehicle purchased by the survey respondent. Vehicle problems are categorized as related to design or defect/malfunction, and the new study better emphasizes vehicle technology, especially in terms of the driver/vehicle interface.

Additionally, J.D. Power now collects more information pertaining to fuel economy and the owner's overall impression of the vehicle, as well as whether or not the owner would recommend the vehicle or plans to buy another vehicle from the same brand.

Highlights from the 2016 VDS include:

  • Problems with technology continued to cause declines in owner satisfaction with long-term vehicle dependability.
  • Problems with vehicle audio, communication, entertainment, and navigation (ACEN) systems accounted for 20% of all customer-reported problems. Furthermore, ACEN is now the most problematic area on most vehicles and was the apparent cause of a 3 percentage point year-over-year decline in customer satisfaction with vehicle dependability.
  • The problems most often reported by owners were related to Bluetooth pairing/connectivity and built-in voice-recognition systems misinterpreting commands. Difficulties with using the navigation system and inaccuracies in the navigation system were also among the 10 most frequently reported problems.
  • Seven of the top 10 problems were design-related. Design-related problems accounted for 39% of problems reported in the 2016 study (60 problems per 100 vehicles, or PP100), an increase of 2 percentage points from 2015.
  • For a fifth consecutive year, Lexus ranks highest in vehicle dependability among all nameplates, with a score of 95 PP100. Porsche (97 PP100) follows Lexus in the rankings, moving up from fifth in 2015. Following Porsche in the rankings are Buick (106 PP100), Toyota (113 PP100), and GMC (120 PP100).

Details associated with the J.D. Power 2017 U.S. Vehicle Dependability Study,SM which measures owner satisfaction with 2014 model-year vehicles, will be available on and after February 22, 2017.

Additional Research:

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