J.D. Power to Release 2016 Vehicle Dependability Study Findings on February 24
On February 24, 2016, J.D. Power will release the results of its annual U.S. Vehicle Dependability Study (VDS). Conducted annually for more than 25 years, the study measures the dependability of vehicles after three years of ownership.
J.D. Power redesigned the study for 2015. The VDS is conducted online, with questionnaires tailored to the specific vehicle purchased by the survey respondent. Vehicle problems are categorized as related to design or defect/malfunction, and the new study better emphasizes vehicle technology, especially in terms of the driver/vehicle interface.
Additionally, J.D. Power now collects more information pertaining to fuel economy and the owner's overall impression of the vehicle, as well as whether or not the owner would recommend the vehicle or plans to buy another vehicle from the same brand.
Highlights from the 2015 VDS include:
- The top two problems reported by owners in the study were Bluetooth pairing and connectivity, and built-in voice-recognition systems misinterpreting the driver's commands
- 55% of owners who experienced a Bluetooth pairing/connectivity problem reported that their vehicle's system would not recognize their phone, and 31% said the phone would not automatically connect when they entered the vehicle
- Engine/Transmission concerns remained high, particularly for newly launched models, with nearly 30% of powertrain problems being attributed to automatic transmission hesitation and rough shifting
- Although connectivity and voice recognition were, specifically, the most cited problems, the most frequently reported problem categories overall were vehicle exterior, followed by engine/transmission, and audio/communication/entertainment/navigation
- Among all vehicle nameplates, Lexus ranked highest in vehicle dependability for a fourth consecutive year. Buick, Toyota, Cadillac, and Honda and Porsche (in a tie) rounded out the top five.
Details associated with the J.D. Power 2016 U.S. Vehicle Dependability Study,SM which measures owner satisfaction with 2013 model-year vehicles, will be available on and after February 24, 2016.