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2015 U.S. Customer Service Index (CSI) Study Results

2015 U.S. Customer Service Index (CSI) Study Results

By Jeff Youngs,

The percentage of dealer service visits related to automotive recalls is rising, but customer satisfaction with those visits is improving, according to the J.D. Power 2015 U.S. Customer Service Index (CSI) Study.SM The study measures customer satisfaction with service at a franchised dealer facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles. The study finds that overall satisfaction among customers who take their vehicle to a dealer for recall-related work improves to 789 on a 1,000-point scale, up from 777 in 2014.

Luxury Brands Outperform Mass Market; Customers Like Express
Overall customer satisfaction with dealer service in 2015 is 852 among luxury brands and 792 among mass-market brands. Additionally, dealerships that offer some type of express lane for customers who don't schedule service appointments substantially outperform those that don't offer this option (819 vs. 764, respectively). Among customers servicing at a dealership with an express lane, 52% indicate speaking to a service advisor immediately, compared with 38% of those servicing at a non-express lane dealer.

Although many dealerships offer online appointment scheduling, the study finds that only 9% of customers book appointments via the Internet, compared with 73% who phone for an appointment. The study also shows that 45% of customers say they're unaware that Internet scheduling is available.

A key finding of the study is that satisfaction is substantially higher among customers who work with the same service advisor they worked with in the past than among those who work with a new advisor--824 vs. 769, respectively. Nearly two-thirds (63%) of customers indicate having worked with the same service advisor in the past.

While 29% of customers say that the service advisor recommended additional work, the success rate of those recommendations--or the proportion of customers who agree to have the work performed--is 47%. The average dollar total service spend for customers who have the additional recommended work done at the dealership is $277, compared with $171 for those who do not have the additional recommended work done.

Jaguar Ranks Highest among Luxury Brands; Buick Ranks Highest among Mass-Market Brands for a Second Consecutive Year
Among luxury brands, Jaguar ranks highest in satisfaction with dealer service with a score of 877. Following Jaguar in the luxury ranking are Lexus (870), Audi (865), Lincoln (861), and Cadillac (858). With a score of 836, Buick ranks highest among mass-market brands for a second consecutive year. Rounding out the top five mass-market brands are Mini (834), Volkswagen (818), GMC (811), and Chevrolet (807).

The increase in customer satisfaction with recall-related dealership visits, combined with a slight decline in satisfaction with dealership visits in general, reduced the satisfaction gap between recall visits and non-recall visits. This most recent study shows an 11-point gap in satisfaction between customers with a recall visit and those with a non-recall visit, compared with a gap of 27 points in 2014 and 21 points in 2013. Furthermore, satisfaction is 8 points higher among customers with a recall visit than among those with a repair visit (781).

"Even though recalls can create a large influx of customers into the service department and really strain capacity, automakers are better prepared to handle recalls than they were a few years ago," said Chris Sutton, vice president, U.S. automotive retail practice at J.D. Power. "Manufacturers have shown that it is possible to turn a potential negative into a positive when it comes to recalls if they're done in a way that doesn't inconvenience the customer."

Consumer Tips
Based on the study, J.D. Power offers the following consumer tips:
  • Save time by booking a dealership appointment via the dealer's website.
  • Take advantage of any express service options your dealer might offer, if and when they're appropriate to your situation.
  • Stay aware of recalls issued by various automakers--not just to see whether your vehicle is affected, but to be generally informed, especially if you're in the market for a used vehicle.

About the Study
The 2015 U.S. CSI Study is based on responses from more than 70,000 owners and lessees of 2010 to 2014 model-year vehicles. The study was fielded between November and December 2014.

Additional Research:

  Recall Roundup: Ford Announces Three Small Recalls, Honda to Fix Dealer’s...
During the past week, Ford issued three recalls of various 2017 models, while the Honda recall affects vehicles from the 2008 through 2012 model years that were processed by a particular dealership.
     
  2019 Genesis G70 Preview
With its arrival in 2018 as a 2019 model-year vehicle, the all-new Genesis G70 compact sport sedan brings the Genesis sedan count to three: G70, G80, and G90. Read our preview for more details!
     
  Highlights from the 2017 Frankfurt Motor Show
Hybrid electrics, self-driving concepts, “extreme” utilities, and an eye-catching “hypercar” from major international automotive brands made news at the 2017 Frankfurt Motor Show.
     
  2017 U.S. New Autoshopper Study: ‘Disruptive’ Website/App Users Spend More...
The J.D. Power 2017 U.S. New Autoshopper Study reveals that users of new and unconventional websites and apps spend more time using their smartphones to conduct research on new vehicles prior to visiting an auto dealership.
     
  2017 U.S. Tech Experience Index Study: Non-Premium Vehicles Provide Same...
Unfamiliarity with certain technological features—or an imperfect understanding of how to use them—may account for some expressions of dissatisfaction with new-vehicle technology.
     
  Hyundai Reveals Peppy i30 N Compact Hatchback in Frankfurt
Small performance models are in the spotlight at the Frankfurt Motor Show with Hyundai Motor’s i30 N, a high-performance variant of the i30 compact hatchback.
     
  Maserati Previews 2018 Ghibli Large Premium Sedan in Frankfurt
Italian super premium brand Maserati showed off a refreshed Ghibli large premium sporty sedan along with models that receive tweaks and technical upgrades this week in Frankfurt.
     
  Land Rover Unveils Toughest 2019 Discovery SVX in Frankfurt
In Frankfurt, Germany, this week Land Rover revealed the 2019 Discovery SVX, which it says is the “most extreme” SUV in its lineup.
     
  Mercedes Lights Up Frankfurt Motor Show with Concept EQA EV
Mercedes-Benz this week previewed its first Concept EQA compact all-electric hatchback at the Frankfurt Motor Show.
     
  BMW Inspires with Electric i Vision Dynamics Concept Car
BMW Group introduced its latest vision of electric mobility with a 4-door i Vision Dynamics Gran Coupe concept car at the Frankfurt Motor Show this week.
     
  Porsche Unveils 2019 Cayenne Turbo SUV at Frankfurt Motor Show
Less than two weeks after unveiling the new-for-2019 Cayenne, Porsche took the wraps off its new 2019 Cayenne Turbo SUV at this week’s Frankfurt Motor Show press preview.
     
  Mercedes Debuts GLC F-Cell Plug-in Hybrid Compact SUV in Frankfurt
This week in Frankfurt, Germany, Mercedes-Benz revealed the GLC F-Cell “preproduction” plug-in hybrid SUV that relies on two power sources.
     
  New for 2018: Jeep
For the 2018 model year, the Jeep Grand Cherokee Trackhawk debuts, equipped with a supercharged V-8 engine making 707 horsepower. Find out what else is new for the 2018 Jeep SUV lineup...
     
  Recall Roundup: Ford Recalls 2015-2017 F-Series Pickups to Fix Rear-Seat...
During the past week, Volkswagen, Ford, and Toyota recalled a total of just under 127,000 light passenger vehicles, from the 2015 through 2018 model years.
     
  BMW Debuts Concept X7 iPerformance Ultra Lux SUV in Frankfurt
BMW recently previewed an ultra-luxury Concept X7 iPerformance large SUV that provides a glimpse of a 2018 model that will launch in early 2019.
     
  Preventing Vehicle Theft: Learn How To Protect Your Car
According to the National Highway Traffic Safety Administration (NHTSA), car theft remains a common and ongoing problem in the United States. Find out what you can do to protect your vehicle and property from thieves...
     
  New for 2018: Dodge
Following the cancellation of the Dart and Viper, Dodge is left with a collection of aged cars and SUVs that rely on either low prices or massive power infusions. Find out what's new for each 2017 Dodge car, SUV, and minivan model...
     
  2018 Nissan Leaf Preview
The Leaf arrived for the 2010 model year and has become the world’s most popular EV, but it is time for a new Nissan Leaf. It arrives in early 2018. Read our preview...
     
  New for 2018: Chrysler
Following the cancellation of the 200 midsize sedan and without any new models on the horizon, the future of the Chrysler brand appears uncertain.
     
  Mercedes Shows Updated 2018 S-Class Coupe, Cabriolet in Frankfurt
Next week, Mercedes-Benz will premiere the refreshed 2018 S-Class Coupe and Cabriolet (convertible) along with performance brand AMG variants at the 2017 Frankfurt Motor Show.
     
  Poor Headlights, Lack of Auto Emergency Braking System Prevent Small...
The lack of advanced safety technology such as automatic emergency braking combined with poor-rated headlights prevents small pickups from earning top IIHS safety ratings.
     
  Mazda Boosts Handling, Safety, Comfort in 2018 CX-9 SUV
Mazda, with U.S. headquarters in Irvine, CA, said the 2018 Mazda CX-9 midsize SUV will begin arriving at dealerships later this month.
     
  Recall Roundup: Mazda Air Bag Woes; VW Recalls CC, Passat for Fuel Pump Fix
During the past week, various automakers recalled a total of more than 605,000 light passenger vehicles, from the 2003 through 2018 model years.
     
  GM, Toyota, VW Sales Rise in August despite Hurricane Harvey
U.S. new-vehicle sales in August were curtailed in the last week of the month when Hurricane Harvey swept through southeastern Texas and Louisiana.
     
  Most Reliable 2017 Luxury Crossovers and SUVs Over $60,000
These are the luxury crossovers and SUVs priced higher than $60,000 that rank highest in terms of predicted reliability.
     
  Most Reliable 2017 Luxury Crossovers and SUVs Under $60,000
Among luxury crossovers and SUVs priced beneath $60,000, these 10 models are the most likely to provide long-term reliability, according to J.D. Power predicted reliability ratings.
     
  Most Reliable 2017 Crossovers and SUVs
According to J.D. Power, these are the crossovers and SUVs that are expected to provide the best reliability over time.
     
  Most Reliable 2017 Trucks
Based on data provided by thousands of new- and used-vehicle owners, J.D. Power can help you to determine which trucks are most likely to run for a long time without any trouble.
     
  Most Reliable 2017 Hatchbacks and Wagons
If you’re suffering crossover fatigue and seeking something different to drive that is also expected to be reliable, these hatchbacks and wagons will last for a while.
     
  Most Reliable 2017 Coupes and Convertibles Over $50,000
J.D. Power predicted reliability ratings show that these eight models are likely to prove to be the most reliable high-end coupes and convertibles.
     
  Most Reliable 2017 Coupes and Convertibles Under $50,000
These are the coupes and convertibles priced under $50,000 that J.D. Power predicts will provide the best reliability over time.
     
  Most Reliable 2017 Cars: Luxury Sedans
When you spend extra money for an upscale vehicle, you want it to be reliable in addition to technologically advanced, opulently outfitted, and impressive in terms of performance.
     
  Most Reliable 2017 Cars: Sedans
Reliability is one of the most important factors considered by new-vehicle buyers when they choose a vehicle. These non-luxury sedans are top-rated in terms of predicted reliability.
     
  New IIHS Studies Suggest Lane-Departure Warning, Blind-Spot Detection...
Two studies published by the IIHS indicate that lane-departure warning and blind-spot detection—safety features are preventing some thousands of potentially fatal crashes on U.S. roads.
     
  Smart Vision EQ Fortwo Concept is Self-Driving Urban Car
Germany’s Daimler Group recently previewed an autonomous Smart Vision EQ Fortwo concept electric car that could be ideal for ride sharing or carpooling.
     
  Mini Dances the Electric Cooperloo in Frankfurt with Reveal of Mini...
In advance of the 2017 Frankfurt Motor Show, Mini has confirmed that it is planning to launch an electric car in 2019, for the 2020 model year.
     
  2019 Porsche Cayenne Preview
Plenty is riding on the expected success of the third-generation version of Porsche's top SUV, the redesigned 2019 Porsche Cayenne.
     
  Ram Unveils 2018 Harvest Edition Pickup Dedicated to Farmers
The Ram truck brand this fall is introducing its first large pickup designed for America’s farmers-the 2018 Ram Harvest Edition, available in Case IH Red and New Holland Blue.
     
  Automakers Aid Customers, Dealers Hit by Hurricane Harvey Disaster
Automakers are already assisting consumers and dealers in the Houston area after Category 4 Hurricane Harvey came ashore near Corpus Christi, TX, on Friday, Aug. 25.
     
  2018 BMW i3 Preview
Updated with subtle styling changes, new infotainment technology, enhanced charging options, and a sport-tuned i3s variant, BMW’s 2018 i3 EV offers up to 180 miles of estimated driving range.
     
  Recall Roundup: BMW Recalls X3, M6 for Air Bag Issue; Dodge to Replace...
During the past week, automakers recalled a total of just under 8,000 light passenger vehicles, from the 2012, 2013, and 2017 model years.
     
  2017 Seat Quality and Satisfaction Study: Magna Leads in Seat Satisfaction
J.D. Power has just published its 2017 Seat Quality and Satisfaction Study to provide automotive manufacturers and suppliers with quality and satisfaction information related to light passenger-vehicle seating systems.
     
  August U.S. New Auto Sales Continue to Slide
Despite fat discounts to clear out last year’s models and an extra selling day, August new-vehicle sales are set to fall 2.9% (selling-day adjusted) from year-ago totals.
     
  Cadillac Celebrates Anniversary with 2018 CTS-V Glacier Metallic Edition
Cadillac will honor its 115-year birthday (Aug. 22, 1902) with a limited run of 2018 Cadillac CTS-V Glacier Metallic Edition super sedans.
     
  2018 BMW M5 Preview
BMW’s M division has introduced the sixth-generation 2018 BMW M5, and it is the quickest of any M-massaged vehicle to ever lay stripes on asphalt.
     
  Recall Roundup: Mazda Recalls Older CX-7, CX-9, and Mazda 6 Vehicles over...
During the past week, Mazda recalled a total of 79,402 light passenger vehicles to address an issue related to the air bags.
     
  Volkswagen to Build I.D. Buzz Electric Microbus for U.S. Market
Volkswagen announced that it will build a version of the VW I.D. Buzz electric multi-purpose vehicle (MPV) concept that it previewed earlier this year at the 2017 Detroit Auto Show.
     
  Nissan Eclipses Truck Market with Three Midnight Edition Pickups
During the Aug. 21 total solar eclipse, Nissan rolled out Midnight Edition packages for its Titan and Titan XD large pickups and for the Frontier midsize pickup.
     
  Volkswagen Offers Value-Priced 2017 VW Tiguan Limited
Volkswagen will offer a smart-packaged and value-priced 2017 Tiguan Limited that arrives in dealer showrooms soon.
     
  Hyundai Previews Longer-Range 2018 Hydrogen Fuel Cell SUV
Hyundai recently previewed a sleek, next-generation, fuel-cell-powered small SUV with increased driving range.
     
  BMW Premieres Concept Z4 Roadster, Displays Concept 8 Series in Monterey
This week, BMW took the wraps off two sports car concepts during California’s Monterey Car Week-the Concept Z4 roadster and the Concept 8 Series that debuted in Italy in May.
     
  Chevrolet Adds Value-Priced Custom Special Edition to 2018 Tahoe SUV Lineup
Chevrolet officials this week said the brand will bring back the Custom label for its new 2018 Tahoe large SUV when it arrives in dealerships next month.
     
  New for 2018: BMW
For the 2018 model year, BMW introduces a completely redesigned X3 SUV, new M5, 6 Series Gran Turismo, freshened 2 Series and 4 Series lineups, and an expanded 5 Series lineup.
     
  Recall Roundup: Nissan Titan, Titan XD Pickups Recalled to Address Rear...
During the past week, Fiat Chrysler Automobiles US, General Motors, and Nissan North America recalled more than 91,000 light passenger vehicles, from the 2016 through 2018 model years.
     
  Acura to Unveil Refreshed 2018 RLX Sport Sedan in Monterey
American Honda Motor Co.’s premium Acura brand previews a revised 2018 Acura RLX flagship midsize Sport Hybrid variant next week at Monterey Automotive Week in Monterey, CA.
     
  New for 2018: Audi
For the 2018 model year, Audi redesigns the A5 and Q5, adds a more powerful S4 sedan to the A4 lineup, and expands the Audi Sport lineup with the 400-horsepower TT RS.
     
  Tesla Turns to Bond Market to Fund Model 3 EV Production
Tesla said it plans to raise $1.5 billion in the bond market to help ramp up production of the new affordable Model 3 electric car.
     
  Recall Roundup: GM Issues Silverado, Sierra Pickup Truck Recall
During the past week, General Motors (GM) issued a recall that affects 690,685 Chevrolet Silverado 1500 and GMC Sierra 1500 pickups from the 2014 model year.
     
  July Auto Sales Deflate; Toyota Achieves Notable Gain
The U.S. new-vehicle market remained lackluster in July even with a continued infusion of incentives. Demand for trucks—especially SUVs—primed July auto sales totals.
     
  Recall Roundup: Mazda Recalls 200K Vehicles, Mitsubishi 100K
During the past week, Mazda North American Operations (Mazda) recalled more than 200,000 light passenger vehicles from the 2007 through 2011 model years.
     
  SUVs, Pickups Take U.S. Auto Sales Crown in First Half of 2017
Trucks, including SUVs and pickups, were most in demand in the first half of 2017, accounting for 63.7% of new light-vehicle deliveries in the United States.
     
  Automakers Offering Low Interest Rates on Certified Pre-Owned Cars
To provide consumers with concrete examples of the interest rates on CPO cars, we examined the special offers available from a range of luxury and non-luxury brands.
     
  What’s Your Favorite J.D. Power APEAL Award Winner? Take Our Poll!
Now that the results of the 2017 U.S. APEAL Study have been announced, we want to know which APEAL award-recognized models you’d like to take for a spin. Take our poll!
     
  July 2017 Auto Sales Listless Despite Rising Rebates
Although automakers continue to offer higher incentives, July car sales remain sluggish compared with year-ago totals, according to a monthly update from J.D. Power.
     
  2017 U.S. APEAL Study: Consumers Find New Vehicles More Appealing Than Ever
Car owners’ satisfaction with their new vehicles shows one of the strongest gains ever, according to the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
     
  Top-Ranked Cars, Trucks, SUVs, and Minivans in the J.D. Power 2017 U.S....
This year, a total of 25 models receive an award for their overall appeal in the J.D. Power Automotive Performance, Execution and Layout (APEAL) Study. Find out which new car models best please their owners...
     
  Infographic: 2017 U.S. APEAL Study Key Stats
In the infographic that follows, we present some key statistics and findings from the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
     
  Top-Rated Small SUVs in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Small SUVs from the 2017 U.S. APEAL Study.
     
  Top-Rated Luxury SUVs Over $50,000 in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Luxury SUVs priced over $50,000 from the 2017 U.S. APEAL Study.
     
  Top-Rated Family SUVs in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Family SUVs from the 2017 U.S. APEAL Study.
     
  Top-Rated Small Cars in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Small Cars from the 2017 U.S. APEAL Study.
     
  Top-Rated Luxury Coupes and Convertibles in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Luxury Coupes and Convertibles from the 2017 U.S. APEAL Study.
     
  Top-Rated Family Cars in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Family Cars from the J.D. Power 2017 U.S. APEAL Study.
     
  Top-Rated Trucks in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Trucks from the 2017 U.S. APEAL Study.
     
  Top-Rated Luxury SUVs Under $50,000 in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Luxury SUVs priced under $50,000 from the 2017 U.S. APEAL Study.
     
  Top-Rated Luxury Cars in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Luxury Cars from the 2017 U.S. APEAL Study.
     
  Top-Rated Coupes and Convertibles in the 2017 U.S. APEAL Study
This buyer’s guide highlights the top-rated 2017 Coupes and Convertibles from the J.D. Power 2017 U.S. APEAL Study.
     
  Recall Roundup: Nissan Issues Massive Recall Of 2007-2012 Versa
During the past week, Nissan North America (Nissan) recalled 515,394 Versa Sedan and Versa Hatchback vehicles from the 2007 through 2012 model years, due to a defect in the frontal air bag inflator.
     
  Volvo Previews New "Street Fashion" XC40 Small Premium SUV
Volvo last week provided a few details about its first XC40 small premium SUV that will launch in the U.S. market next year.
     
  2017 Manufacturer Website Evaluation Study Cross-Device—Summer: Gap Widens...
The J.D. Power 2017 Manufacturer Website Evaluation Study Cross-Device—Summer suggests that the gap is widening between mobile and desktop auto manufacturer website satisfaction.
     
  2018 Nissan Leaf Features All-in-One Smart e-Pedal Driving
Nissan has added innovative smart one-pedal driving technology to the next-generation, 2018 Leaf electric car that debuts in September.
     
  Recall Roundup: Honda Recalls 1 Million-Plus Accords, Fiat Chrysler 800K...
During the past week, American Honda Motor Co. (Honda) recalled 1,148,550 Accord vehicles from the 2013 through 2016 model years, due to a defect in their battery sensors.
     
  Takata Air Bag Recall Repercussions Continue to Plague Auto Industry
Japan’s Takata Corp. continues to deal with repercussions from manufacturing defective air bags that have led to a rising number of injuries and deaths.
     
  2018 Honda Accord Preview
Honda has redesigned the 2018 Accord, making its popular midsize family sedan larger, lighter, more powerful, and more technologically sophisticated than the outgoing model.
     
  2018 Jaguar E-Pace Preview
Smaller and less expensive than the popular F-Pace SUV, the new 2018 Jaguar E-Pace crossover emphasizes performance. It goes on sale in early 2018 priced from below $40,000.
     
  Recall Roundup: Ford Recalls Most Transit Vans from Past Three Years
During the past week, Ford Motor Company (Ford) recalled 372,991 Transit vans from the 2015, 2016, and 2017 model years.
     
  IIHS Announces Large Car Crash Test Results; Three Models Achieve “Top...
The Insurance Institute for Highway Safety (IIHS) has granted “Top Safety Pick+” (TSP+) designations—the Institute’s highest award—to three large car models. Find out which new large cars offer the best protection.
     
  Tesla to Deliver Affordable Model 3 EV to U.S. Customers in July
Nearly two weeks ahead of schedule, Tesla CEO Elon Musk announced that the first driver-ready Model 3 will come off the production line on Friday, July 7, at the Fremont, CA, plant.
     
  Volvo Announces Its Entire Lineup to go Electric Starting in 2019
This week, Swedish automaker Volvo Cars announced in a statement that, beginning with the 2019 model year, every vehicle it launches will have an electric motor.
     
  Recall Roundup: Mazda 3, Mazda 6 Recalled to Address Rusty Parking Brakes
During the past week, Aston Martin Lagonda of North America (Aston Martin) and Mazda North American Operations (Mazda) issued recalls of various light passenger vehicles.
     
  June Auto Sales Sag despite Healthy Demand for SUVs
Solid demand for SUVs and pickups wasn’t enough to raise U.S. new-vehicle sales totals in June from a year ago.
     
  2018 BMW X3 Preview
The 2018 BMW X3 might look familiar, but this compact luxury SUV is completely redesigned. It will be offered as the xDrive30i and the M40i, the latter a new performance-tuned version.
     
  June New Car Sales Continue to Soften Despite Peak Perks
Record incentive levels and sturdy demand for pickups and SUVs have not pumped up sluggish new-vehicle sales thus far in June.
     
  BMW Debuts 2018 X3 Compact Luxury SUV with Numerous Updates
BMW this week unveiled the all-new 2018 X3 at its plant in Spartanburg, SC, where the current X3 is built alongside the X4, X5, and X6 premium SUVs.
     
  Recall Roundup: GM to Recall Chevrolet SS Sport Sedan for Power Steering...
During the past week, a total of 6,502 light passenger vehicles were recalled by General Motors (GM) and BMW of North America (BMW), most notably more than 6,200 Chevrolet SS sport sedans.
     
  Top-Rated Trucks in the 2017 Initial Quality Study
This buyer’s guide highlights the top-rated trucks for 2017, based on the results of the J.D. Power 2017 U.S. Initial Quality Study (IQS).
     
  Top-Rated Small SUVs in the 2017 Initial Quality Study
This buyer’s guide highlights the top-rated 2017 small SUVs from the 2017 IQS, each model earning a Power Circle Rating of 4 or 5 out of a possible 5 for initial quality.
     
  Top-Rated Small Cars in the 2017 Initial Quality Study
This buyer’s guide highlights the top-rated 2017 small cars in initial quality, based on results from the 2017 IQS.
     
  Top-Rated Luxury SUVs Under $50,000 in the 2017 Initial Quality Study
This buyer’s guide highlights the top-rated 2017 luxury SUVs in initial quality with a base price of less than $50,000.
     
  Top-Rated Luxury SUVs Over $50,000 in the 2017 Initial Quality Study
This buyer’s guide includes the top-rated 2017 luxury SUVs in initial quality with a base price higher than $50,000.
     
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