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J.D. Power Car Studies

2018 U.S. Insurance Shopping Study: Auto Insurers Double Down on Ads and...
Auto insurers are leaning on publicity and increased electronics-based convenience to woo customers in a highly competitive field.
2018 U.S. Automotive Website Evaluation Study Cross-Device: Smartphones...
The smartphone experience is scoring higher in total satisfaction than the desktop experience, according to the J.D. Power 2018 U.S. Automotive...
2018 U.S. Original Equipment Tire Customer Satisfaction Study: Run-flat...
Overall customer satisfaction with original equipment tires continues to improve significantly since 2015, and shows a year-over-year increase from...
Automated Vehicle Fender Benders: Consumers Want Clarity on Liability
The continuing development and evolution of automated driving systems (ADS) will rapidly lead to changes in government regulations and industry...
2018 U.S. Customer Service Index (CSI) Study: Service Satisfaction Key to...
Automotive dealers who provide satisfactory vehicle servicing can turn their customers into advocates for the brands they sell, according to the J.D...
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