November 21, 2014To satisfy their customers, automotive finance providers need to offer comprehensive first-rate service throughout the life of the loan, rather than excelling only in some areas of the auto loan process, according to the recently published J.D. Power 2014 U.S. Consumer Financing Satisfaction Study.SM
167 Results Found: 2014
November 13, 2014Dedicated product specialists are becoming a more important part of the sales process at many vehicle dealerships, largely in response to customers' reaction to the advanced technology features with which many new vehicles are equipped.
October 28, 2014Overall customer satisfaction with the auto insurance claims process has improved steadily during the past five years, according to the just-published J.D. Power 2014 U.S. Auto Claims Satisfaction Study.SM
October 10, 2014Providing a positive shopping experience for customers looking for vehicle information on their smartphones is becoming more important to both automaker (OEM) and third-party automotive websites, according to the just-published J.D. Power 2014 Automotive Mobile Site Study.SM
September 10, 2014The just-published J.D. Power 2014 New Autoshopper StudySM finds that new-vehicle buyers who spend the most time on the Internet shopping for a vehicle also visit the most dealerships to shop prior to purchase.
August 29, 2014Consumers continue to demand increasing levels of technology in their new vehicles; however, audio, communication, entertainment and navigation (ACEN) systems remain problematic for new-vehicle buyers.
August 15, 2014Automakers are adding third-row seating to more vehicles in response to consumer demand, but the just-published J.D. Power 2014 Seat Quality and Satisfaction StudySM indicates that they may be sacrificing overall consumer satisfaction by doing so and, inevitably, losing cargo space.
August 1, 2014These are the 2-door coupe models that receive a Power Circle Rating of 4 or 5 out of a possible 5 for overall appeal in the 2014 APEAL Study.
July 31, 2014Based on the J.D. Power 2014 APEAL Study, these models are the highest-rated hatchbacks.
July 30, 2014Drivers of new vehicles still use traditional media content, but they're more likely nowadays to access it through alternative digital channels, according to the recently released J.D. Power 2014 U.S. Automotive Media and Marketing ReportSM--Summer.
July 30, 2014Based on the results of the 2014 APEAL Study, the following models are the highest-rated convertibles in the study.
July 27, 2014Based on the J.D. Power 2014 APEAL Study, the following sedans receive a Power Circle Rating of 5 out of a possible 5 for overall appeal.
July 27, 2014Based on the J.D. Power 2014 APEAL Study, the following models are the top-rated crossover SUVs and traditional SUVs.
July 27, 2014This year, the findings of the J.D. Power 2014 APEAL Study have determined that the following pickup truck models are the most appealing.
July 25, 2014Age, income, and desired vehicle type can influence what type of website content in-market shoppers will use when researching vehicles on OEM websites.
July 23, 2014Technological innovations in new vehicles often grab shoppers' attention, but they don't guarantee improved customer satisfaction.
July 10, 2014This Top-Rated 2014 Hatchbacks guide includes those models that receive a Power Circle Rating of 4, 4.5, or 5 out of a possible 5 for initial quality.
July 9, 2014This Top-Rated 2014 SUVs guide lists those models that receive a Power Circle Rating of 4, 4.5, or 5 out of a possible 5 for initial quality.
July 2, 2014This Top-Rated 2014 Sedans guide lists the models that receive a Power Circle Rating of 5 out of a possible 5 for initial quality.
June 27, 2014This Top-Rated 2014 Crossover SUVs guide lists those crossover SUV models receiving a Power Circle Rating of 4.5 or 5 out of a possible 5 for initial quality.
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