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278 Results Found: J.D. Power Studies
March 12, 2018
Automotive dealers who provide satisfactory vehicle servicing can turn their customers into advocates for the brands they sell, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study.
February 14, 2018
Dependability is one of the most important considerations among car buyers when they choose a new vehicle. That makes the annual J.D. Power Vehicle Dependability Study (VDS) particularly helpful to both new- and used-vehicle shoppers.
February 14, 2018
Consumers who buy new vehicles tend to still be happy with them after three years of ownership, according to the J.D. Power 2018 U.S. Vehicle Dependability Study (VDS).
February 14, 2018
J.D. Power's annual Vehicle Dependability Study (VDS) assesses models from the top car brands. Discover the top models in each vehicle category with this exclusive infographic.
January 29, 2018
J.D. Power has announced its inaugural Total Ownership Experience Award, which goes to the automaker that has created the finest all-encompassing positive vehicle ownership experience.
January 26, 2018
The gap between smartphones and desktop devices, in terms of customer satisfaction, continues to widen, according to the J.D. Power 2018 Manufacturer Website Evaluation Study Cross-Device—Winter.
November 16, 2017
As the Digital Age has an increasing influence on retail shopping, a new J.D. Power study shows that when it comes to the car-buying experience, the personal touch still matters.
November 14, 2017
Submitting auto loan applications by computer can increase overall customer satisfaction with the vehicle-buying experience. Learn more insights from the J.D. Power 2017 U.S. Consumer Financing Satisfaction Study.
October 24, 2017
Digitally transmitted auto insurance claims remain fairly rare, despite a nationwide increase in advertising for mobile auto insurance apps, and widespread use of digital channels to purchase auto insurance.
September 14, 2017
The J.D. Power 2017 U.S. New Autoshopper Study reveals that users of new and unconventional websites and apps spend more time using their smartphones to conduct research on new vehicles prior to visiting an auto dealership.
September 13, 2017
Unfamiliarity with certain technological features—or an imperfect understanding of how to use them—may account for some expressions of dissatisfaction with new-vehicle technology.
August 24, 2017
J.D. Power has just published its 2017 Seat Quality and Satisfaction Study to provide automotive manufacturers and suppliers with quality and satisfaction information related to light passenger-vehicle seating systems.
July 27, 2017
Now that the results of the 2017 U.S. APEAL Study have been announced, we want to know which APEAL award-recognized models you’d like to take for a spin. Take our poll!
July 26, 2017
Car owners’ satisfaction with their new vehicles shows one of the strongest gains ever, according to the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
July 26, 2017
This year, a total of 25 models receive an award for their overall appeal in the J.D. Power Automotive Performance, Execution and Layout (APEAL) Study. Find out which new car models best please their owners...
July 26, 2017
In the infographic that follows, we present some key statistics and findings from the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
July 24, 2017
The J.D. Power 2017 Manufacturer Website Evaluation Study Cross-Device—Summer suggests that the gap is widening between mobile and desktop auto manufacturer website satisfaction.
June 21, 2017
J.D. Power's annual Initial Quality Study (IQS) assesses new-vehicle quality after 90 days of ownership. Discover the top models in each category of the 2017 IQS with this exclusive infographic.
June 21, 2017
The 2017 IQS results are in! In this photo gallery, we highlight the 23 top-ranked car, truck, SUV, and van models in the 2017 Initial Quality Study...
June 21, 2017
Customer satisfaction with the quality of new vehicles is at its highest level ever, according to the J.D. Power 2017 U.S. Initial Quality Study (IQS). Check out the 2017 Initial Quality Study results here!


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The Latest New Car Previews, Buyer's guides, Articles and more from J.D. Power:

Although long-of-tooth, the Nissan Frontier midsize pickup truck still sells well, but may have stiff competition with the Ford Ranger returning to market for 2019.
Although the U.S. new-vehicle market skidded by 2.4 points in the first two months of 2018, premium SUVs remain among the hottest categories.
Lexus revealed a glimpse of its limited-edition RC F Sport Coupe Black Line Special Edition variant before the compact premium sporty coupe bows at this month’s 2018 New York Auto Show.
One of the three most popular compact cars in the United States in 2017, the Nissan Sentra has been sold in America for more than 35 years.
Automotive dealers who provide satisfactory vehicle servicing can turn their customers into advocates for the brands they sell, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study.
The Nissan Rogue compact SUV, which debuted as a 2008 model and was refreshed in 2017, remains Nissan’s best-selling model, thanks to a healthy standard equipment list and a competitive price.
This week, Ford revealed details for its 2019 Mustang GT California Special midsize sporty car that pumps up power, handling, and audio enjoyment.
During the past week, various manufacturers recalled more than 167,000 light passenger vehicles. The largest recall comes from Hyundai, and affects 154,753 Sonata sedans from the 2011 model year.
Nissan’s fourth-generation Pathfinder, a stalwart in the segment, was slightly revised for the 2017 model year with refreshed styling, more technology, safety features, and a bump in towing power.
Europe’s annual gathering of automakers in Geneva, Switzerland, showed a clear focus on performance, exclusivity, and electric drivetrains. On the pages that follow, we provide highlights of the show’s debuts.