March 12, 2018Automotive dealers who provide satisfactory vehicle servicing can turn their customers into advocates for the brands they sell, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study.
278 Results Found: J.D. Power Studies
Article TypeJ.D. Power Studies
February 14, 2018Dependability is one of the most important considerations among car buyers when they choose a new vehicle. That makes the annual J.D. Power Vehicle Dependability Study (VDS) particularly helpful to both new- and used-vehicle shoppers.
February 14, 2018Consumers who buy new vehicles tend to still be happy with them after three years of ownership, according to the J.D. Power 2018 U.S. Vehicle Dependability Study (VDS).
February 14, 2018J.D. Power's annual Vehicle Dependability Study (VDS) assesses models from the top car brands. Discover the top models in each vehicle category with this exclusive infographic.
2018 Total Ownership Experience Awards: J.D. Power Announces New Award Encompassing Key Aspects of Vehicle Ownership
January 29, 2018J.D. Power has announced its inaugural Total Ownership Experience Award, which goes to the automaker that has created the finest all-encompassing positive vehicle ownership experience.
2018 Manufacturer Website Evaluation Study Cross-Device—Winter: Smartphones Outperforming Desktop Devices
January 26, 2018The gap between smartphones and desktop devices, in terms of customer satisfaction, continues to widen, according to the J.D. Power 2018 Manufacturer Website Evaluation Study Cross-Device—Winter.
2017 U.S. Sales Satisfaction Index Study: Online Buyers Beware! Dealers Are Crucial Part of Vehicle Purchases
November 16, 2017As the Digital Age has an increasing influence on retail shopping, a new J.D. Power study shows that when it comes to the car-buying experience, the personal touch still matters.
2017 U.S. Consumer Financing Satisfaction Study: Auto Lenders’ Differing Digital Approach Creates Wide Satisfaction Gap between Top and Bottom Performers
November 14, 2017Submitting auto loan applications by computer can increase overall customer satisfaction with the vehicle-buying experience. Learn more insights from the J.D. Power 2017 U.S. Consumer Financing Satisfaction Study.
2017 U.S. Auto Claims Satisfaction Study: Auto Insurance Customers Slow to Adopt Digital Claims Reporting
October 24, 2017Digitally transmitted auto insurance claims remain fairly rare, despite a nationwide increase in advertising for mobile auto insurance apps, and widespread use of digital channels to purchase auto insurance.
2017 U.S. New Autoshopper Study: ‘Disruptive’ Website/App Users Spend More Time Researching Vehicles before Purchasing
September 14, 2017The J.D. Power 2017 U.S. New Autoshopper Study reveals that users of new and unconventional websites and apps spend more time using their smartphones to conduct research on new vehicles prior to visiting an auto dealership.
2017 U.S. Tech Experience Index Study: Non-Premium Vehicles Provide Same Tech Experience as Premium Vehicles
September 13, 2017Unfamiliarity with certain technological features—or an imperfect understanding of how to use them—may account for some expressions of dissatisfaction with new-vehicle technology.
August 24, 2017J.D. Power has just published its 2017 Seat Quality and Satisfaction Study to provide automotive manufacturers and suppliers with quality and satisfaction information related to light passenger-vehicle seating systems.
July 27, 2017Now that the results of the 2017 U.S. APEAL Study have been announced, we want to know which APEAL award-recognized models you’d like to take for a spin. Take our poll!
July 26, 2017Car owners’ satisfaction with their new vehicles shows one of the strongest gains ever, according to the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
July 26, 2017This year, a total of 25 models receive an award for their overall appeal in the J.D. Power Automotive Performance, Execution and Layout (APEAL) Study. Find out which new car models best please their owners...
July 26, 2017In the infographic that follows, we present some key statistics and findings from the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
2017 Manufacturer Website Evaluation Study Cross-Device—Summer: Gap Widens Between Mobile, Desktop Website Satisfaction
July 24, 2017The J.D. Power 2017 Manufacturer Website Evaluation Study Cross-Device—Summer suggests that the gap is widening between mobile and desktop auto manufacturer website satisfaction.
June 21, 2017J.D. Power's annual Initial Quality Study (IQS) assesses new-vehicle quality after 90 days of ownership. Discover the top models in each category of the 2017 IQS with this exclusive infographic.
June 21, 2017The 2017 IQS results are in! In this photo gallery, we highlight the 23 top-ranked car, truck, SUV, and van models in the 2017 Initial Quality Study...
June 21, 2017Customer satisfaction with the quality of new vehicles is at its highest level ever, according to the J.D. Power 2017 U.S. Initial Quality Study (IQS). Check out the 2017 Initial Quality Study results here!
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