Shopping for a new car or truck should be fun, but too often the experience is difficult and frustrating.

To address this challenge, and help consumers identify leading retailers who will go the extra mile, J.D. Power has created the Dealer of Excellence Program.

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.

Current J.D. Power Dealers of Excellence by State

Porsche North Scottsdale Phoenix AZ
DCH Lexus of Oxnard Oxnard CA
Rusnak/Westlake Porsche Thousand Oaks CA
Toyota Sunnyvale Sunnyvale CA
Toyota Marin San Rafael CA
Volvo Cars Palo Alto Palo Alto CA
Marin Luxury Cars Corte Madera CA
Jaguar Land Rover Marin Corte Madera CA
Volvo Cars Marin Corte Madera CA
Hyundai of St. Augustine St. Augustine FL
Johnson Honda of Stuart Stuart FL
RBM of Atlanta Atlanta GA
Subaru of Gwinnett Duluth GA
Jeff Wyler Honda in Florence Florence KY
Sheehy Lexus of Annapolis Annapolis MD
Porsche of Annapolis Annapolis MD
DARCARS Ford Lanham Lanham MD
DARCARS Nissan of Rockville Rockville MD
Atlantic Chevrolet Cadillac Bay Shore NY
Johnson Lexus of Durham Durham NC
Johnson Lexus of Raleigh Raleigh NC
BMW of Cincinnati North Cincinnati OH
Terry Henricks Chrysler Dodge Jeep Ram Archbold OH
Haley Toyota of Farmville Farmville VA
Infiniti of Tacoma at Fife Fife WA

Certification Criteria

This exclusive program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.

Not all dealerships can qualify. Those that do must pass a three-step process:

First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the J.D. Power Sales Satisfaction Index (SSI) Study.SM

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:

▪ Listing vehicle inventory and pricing on the dealership website
▪ Negotiating in an efficient and transparent manner
▪ Offering a fair trade-in value
▪ Presenting a clear and easy-to-understand F&I product menu

Dealers—let your customers know you are providing an outstanding experience.

Find out how to become a J.D. Power Dealer of Excellence.



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