Canadian Auto Insurance Ratings

2011 Canadian Auto Insurance Customer Satisfaction

Overall Satisfaction: This score is based on how customers rate every aspect of their service experience with their current insurance provider. Close Policy Offerings: This score is based on how customers rate the variety of coverage options offered by their current insurance provider and the extent to which they meet their needs. Close Pricing: This score is based on how customers rate their current insurance provider on the price of the policy given the level of coverage. Close Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current insurance provider. Close Contacting the Insurer: This score is based on how customers rate their experience interacting with their current insurance provider, whether through a local agent/broker, a call-centre representative, or the company’s Website. Close Claims: This score is based on how customers rate their claims experience including procedures and policies, claims representative(s) and fairness of claims settlement. Close