2009 Canadian Auto Insurance Customer Satisfaction

Overall Experience: This score is based on how customers rate every aspect of their service experience with their current insurance provider. Close Policy Offerings: This score is based on how customers rate the variety of coverage options offered by insurance providers and the extent to which they meet their needs. Close Price / Premium: This score is based on how customers rate their current insurance provider on the price of the policy given the level of coverage. Close Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current insurance provider. Close Customer Service: This score is based on how customers rate their experience interacting with their current insurance provider, whether through a local agent, a call-center representative, an automated phone system, or the company’s Web site. Close