2009 Canadian New Home Builder Customer Satisfaction Study

Overall Satisfaction: This score is based on how new-home owners rate their overall satisfaction with their home. Close Sales Process/Staff: This score is based on how new-home owners rate the professional appearance and dress, honesty and integrity, effective demonstration of home features, knowledge of financing options, ability to follow through and problem resolution. Close Design Process: This score is based on new-home owner satisfaction with various home design features including floor plan, size/location of rooms and windows, and the builder's flexibility to make design changes. Close Construction/Site Team: This score is based on how new-home owners rate the problem resolution, professional appearance and dress, courtesy and patience with questions, and job site cleanliness of their home builder's construction manager. Close Home Readiness: This score is based on new-home owner satisfaction with the condition of the home (interior and exterior) at both pre-delivery inspection and at closing in addition to accuracy of home delivery date promised by the builder. Close