2009 Canadian New Home Builder Customer Satisfaction Study

Overall Satisfaction: This score is based on how new-home owners rate their overall satisfaction with their home. Close Sales Process/Staff: This score is based on how new-home owners rate the professional appearance and dress, honesty and integrity, effective demonstration of home features, knowledge of financing options, ability to follow through and problem resolution. Close Design Process: This score is based on new-home owner satisfaction with various home design features including floor plan, size/location of rooms and windows, and the builder's flexibility to make design changes. Close Home/Building Readiness: This score is based on new-home owner satisfaction with the condition of the home (interior and exterior) at both pre-delivery inspection and at closing in addition to accuracy of home delivery date promised by the builder. Close Service/ Warranty Staff: This score is based on new-home owner satisfaction with their builder's service/warranty staff including ease of making a service/warranty request, attention to details of work, cleanliness of work and clarity explaining builder's warranty program. Close