Canadian Retail Banking Ratings
2011 Canadian Retail Banking Customer Satisfaction Study
mid-size-banks
Ratings Factors
Displaying Factors 5-7 of 7
Company
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Fees: This score is based on how customers rate experiences with their primary institution’s fee structures. Account Activities: This score is based on how customers rate the various transaction methods used (as applicable) including in-person, ABM, online, automated phone, and phone transactions with a live representative for their current primary financial institution. Problem Resolution: This score is based on how customers rate their problem resolution experience with their current primary financial institution. |
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*Factor not shown due to insufficient sample size.
Displaying Factors 5-7 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
