Canadian Retail Banking Ratings
2009 Canadian Retail Banking Customer Satisfaction Study
Big Five Banks
Award Recipient
TD Canada Trust
Ratings Factors
Displaying Factors 5-7 of 7
Company
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Convenience/Facility: This score is based on how customers rate their Primary Financial Institution on hours of operation, number / proximity of branches, ease of accessing the branch (e.g., convenient parking) and attractiveness/cleanliness of the branch facility. Transaction Methods: This score is based on how customers rate their Primary Financial Institution on transaction experiences overall, taking into account the various transaction methods used. Problem Resolution: This score is based on how customers rate their primary financial institution on their handling of a recent problem. |
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CIBC
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TD Canada Trust
Award Recipient
Award Recipient
Displaying Factors 5-7 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
