Canadian Discount Brokerage Investor Ratings
2009 Canadian Discount Brokerage Investor Satisfaction Study
Award Recipient
Disnat
Ratings Factors
Company
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Overall Satisfaction: An aggregate score based on investor satisfaction with the various aspects of the experience using their primary discount brokerage. Interaction: This score is based on trading and customer support activities through the following channels: website, phone and branch. Account Information/ Statements: This score is based on the accessibility and usefulness of account information and statements. Trading Charges and Fees: This score is based on the clarity and fairness of trading charges and annual account fees. Information Resources: This score is based on the availability and variety of investment news, research, analysis and tools. Account Offerings: This score is based on account setup detials and the variety of investment options, product and services available. |
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Sort:
BMO Investorline
CIBC Investor’s Edge
Disnat
Award Recipient
Award Recipient
RBC Direct Investing
Scotia iTRADE (formerly E*TRADE Canada)
ScotiaMcLeod Direct Investing
TD Waterhouse Discount Brokerage
Included in the study but not ranked due to small sample size are: HSBC InvestDirect, National Bank Direct, Qtrade and Questrade.
Problem Resolution is a component of the satisfaction model but not shown due to small sample for each brand.
Problem Resolution is a component of the satisfaction model but not shown due to small sample for each brand.
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
