The Changing Realities of Phone-Based Customer Service

During this one-hour webcast, Mark Miller, Contact Center Practice Leader at J.D. Power, what is driving the customer experience via the phone channel in 2017. He also addresses the following topics:

  • The top customer experience drivers in the IVR and Live Phone channel
  • What is working now to drive a great customer experience in this time of change
  • How the art and science of dialogue can drive a better experience and reduce costs