Many companies employ the Net Promoter® Score as a means to measure loyalty and advocacy, but did you know that there are three different types of NPS®? Check out this webcast to learn the following:
- What are the three types of NPS?
- Where and how can your company apply each type to ensure you are getting the most out of your customer experience management program?
- How can your company avoid some common mistakes when selecting which measure to use, and interpreting the NPS output?
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Net Promoter System®, Net Promoter Score®, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.