Available at the J.D. Power Store

Understanding how customer sentiment affects policy renewals and referrals, and hence an insurer's profitability is vital in today's market as customers gain greater transparency to competitive choice through the Internet. This report provides valuable information that will help insurance companies prioritize strategies targeting those areas most important to customers.

  • Number of pages: 39
  • Number of charts/graphs: 16

To purchase this special report, visit the J.D. Power Store.