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While auto insurers continue to improve across the board in terms of customer satisfaction, competition to differentiate brands is intensifying. Knowing why your customers are satisfied or dissatisfied with their claims experience and what your competitors are doing to meet their customers' expectations is critical in distinguishing your company's claims process experience.

  • Number of pages: 34
  • Number of charts/graphs: 10

To purchase this special report, visit the J.D. Power Store.