Until now, companies wanting to prove NPS® accuracy had no official measurement or benchmarking authority to turn to. To address this resounding marketplace need, J.D. Power and Bain & Company are officially working together. The resulting standard is called Bain Certified NPS® by J.D. Power, and it’s forever changing the way businesses look at NPS reliability and accuracy, not to mention customer loyalty and satisfaction. Watch the webcast to learn more!
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Net Promoter System®, Net Promoter Score®, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.