Insights and Strategies to Reduce Costs and Drive Competitive Advantage for Service and Sales Organizations--Live Phone, Chat and Email

During this one-hour webcast, Mark Miller, Contact Center Practice Leader at J.D. Power, discusses contact center best practices among top performing brands and how they can be employed to increase customer satisfaction and improve profitability in 2017. He also addresses the following topics:

  • Three leadership practices that will reduce costs and drive competitive advantage
  • Two things you must consider to maximize work at home performance
  • How great performers drive customer-centric results with their outsourcing partners
  • Surprising assisted digital channel insights revealed that will change how you train, coach and QA your agents