October 25-26, 2016 • W Chicago - City Center • Chicago, IL 


AGENDA

Monday, October 24
7:00 p.m. - 8:30 p.m. Insurance Claims Edge Welcome Reception

Tuesday, October 25
8:30 a.m. Networking Coffee

9:00 a.m. Welcome and Introductions

Greg Hoeg, Vice President, U.S. Insurance Operations, J.D. Power

9:15 a.m. Keynote Presentation: Industry Trends

Dr. Robert Hartwig, President & Economist, Insurance Information Institute

10:00 a.m. Networking Break - SPONSORED BY PAUL DAVIS

10:30 a.m. Moving to Mobile

With mobile usage continuing to increase, businesses must adapt to a mobile first world. How consumers engage and consumer content has drastically shifted how brands and companies need to communicate with and service their customers. During this session, Mr. Carl will address how Facebook views the mobile landscape, describe how Mark Zuckerberg transitioned the company in 2012 to become mobile first, and provide examples of how companies may take advantage of this perspective to execute claims in the near future.



Adam Carl, Director of Marketing Solutions at Facebook

11:15 a.m. Networking Lunch

12:30 p.m. CAT Events: The Reality of Getting Your Customers Serviced

William Heemer, Corporate Director, BELFOR Restoration Group

1:30 p.m. Measuring and Managing Cyber Risk in the Age of Breaches
Anurag Rai, Director, KPMG Cyber

2:30 p.m. Networking Break

3:00 p.m.

Nationwide’s Commitment to the Member Experience
Member experience is a key area of focus for Nationwide. In this session, Mr. Lore will focus on delivering an exceptional experience by focusing on innovation in three areas: members, associates, and solutions that adapt.


Peter Lore, Associate Vice President, Property Technical Claims, Nationwide


4:00 p.m. Beyond the hype: Implications of the Connected Car for the Claims Industry

The connected car is not just about technology. It's also about our customers (drivers, people, etc.). In addition, it presents the opportunity for insurers to increase relevance with their customers and policyholders.

Ed Sprigler, Vice President Strategic Initiatives, Safelite AutoGlass


7:00 p.m. - 9:00 p.m. Networking Dinner

Wednesday, October 26
8:00 a.m. Networking Break

8:30 a.m. Keynote Presention: Leveraging Social Media to Combat Claim Fraud
As social media proliferates and evolves into new forms, usage continues to increase exponentially. As more and more users broaden their reach into social networks, they’re sharing more and more sensitive and intimate details about their lives, some of which clearly depicts bad behavior. Some even brag about their bold, criminal antics exhibiting new levels of hubris. Some of that bad behavior makes useful evidence of insurance and claim fraud that progressive claim professionals are using in increasingly effective ways to fight claim fraud. In this session you’ll learn how significant a source of investigative information social networks are and some of the latest techniques and tools being used by SIUs to leverage the growing wealth of data from these sources.


Christopher E. Mandel, RF, CPCU, CCSA, ARM-E, AIC, SVP Strategic Solutions, Sedgwick & Director, Sedgwick Institute

9:30 a.m.

Session Topic TBA

Pam Rogers, President, Risk Choices LLC


10:30 a.m. Networking Break

11:00 a.m. The Results Are In: The First Live Review of the 2016 U.S. Auto Claims Study Results

With the J.D. Power 2016 Auto Claims Satisfaction StudySM publishing on Thursday, October 20, attendees at the 7th annual Insurance Claims Edge will be among the first to hear an in-depth discussion about the results. In this session, Mark Garrett will provide a live review of our study findings and insights gleaned from the data. Mr. Garrett will also present highlights of significant changes in insurer performance as well as broader industry trends.

Mark Garrett, Director, Insurance Industry Analytics, J.D. Power


12:00 p.m. Event conclusion

2016 INSURANCE CLAIMS EDGE

For More Information:

Carolyn Kibat
Marketing Supervisor
J.D. Power
(805) 418-8271
[email protected]