Heavy-Duty Truck Service Ratings
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2011 Heavy-Duty Truck Customer Satisfaction Study-Services
Award Recipient
Kenworth
Ratings Factors
Displaying Factors 5-7 of 7
Company
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Service Delivery: This score is based on the time spent to retrieve vehicle, vehicle being ready when promised, explanation of work performed, explanation of charges for worked performed, paying process, and cleanliness and appearance of vehicle. Dealer Facility: This score is based on how well the dealership enabled you to spend your time during service and cleanliness, comfort, and amenities of waiting area. Price: This score is based on fairness of charges and value of service. |
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Freightliner
International
Kenworth
Award Recipient
Award Recipient
Peterbilt
Displaying Factors 5-7 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
