Heavy Duty Truck Ratings

2009 Heavy Duty Truck Customer Satisfaction Study - Product

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their heavy-duty truck. Close Performance: This score is based on customer satisfaction with the truck’s engine, interior, exterior, transmission, and ride/handling/braking. Close Quality: This score is based on customer satisfaction with reliability and dependability of the engine, electrical system, transmission, cab/body, drivetrain, wheel and tire, frame/chassis, and braking system. Close Warranty: This score is based on customer satisfaction with the truck, engine, and transmission warranties. Close Cost of Ownership: This score measures satisfaction with the average cost to own the truck, based on routine vehicle maintenance, fuel economy, expected resale value, ease of operation, carrying (payload) capacity, length of time between preventative maintenance, and the amount of uptime experienced. Close