WESTLAKE VILLAGE, Calif.: 6 August 2013 — Valley View Hospital has been recognized for service excellence under the J.D. Power Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the third consecutive year the hospital has been recognized for its inpatient services, and the fifth consecutive year it has been recognized for its emergency department services.
"It's clear that Valley View Hospital is dedicated to delivering a consistent and outstanding patient experience," said Mary Rodino, director of sales management in the services and emerging industries practice at J.D. Power. "Earning this distinction year over year for the emergency and inpatient services lines speaks volumes about their long-term view of patient care."
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power National Hospital Service Performance Study.SM
The telephone-based research conducted among Valley View Hospital patients focuses on the five key drivers of patient satisfaction with their overall experience. The drivers, identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Valley View Hospital exceeds the J.D. Power National Patient Experience Study (NPES)SM benchmark study score among patients who recently received inpatient and emergency care at the hospital. Patients rated Valley View Hospital's food highest in satisfaction during their stay at the hospital. For patients who received emergency care at the hospital, doctors and nurses were rated highest for their care during their stay.
A vast majority of patients who received inpatient care (70%) say they "definitely will" recommend Valley View Hospital to a friend, relative or colleague, compared with patients who received emergency treatment (76%).
The hospital also performs well in providing patients with emotional support, receiving high ratings from inpatients for their treatment of family and friends. Among emergency patients, the hospital receives high ratings for the cleanliness of the registration and other waiting rooms.
"Our goal at Valley View Hospital is to make the patient experience as smooth and comfortable as possible," said CEO Gary Brewer. "The J.D. Power award demonstrates the outstanding care provided by our medical professionals and staff. I extend my deepest thanks to our entire team for their continued professionalism and support."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw-Hill Financial.
About McGraw Hill Financial
McGraw Hill Financial (NYSE: MHFI) is a leading financial intelligence company providing the global capital and commodity markets with independent benchmarks, credit ratings, portfolio and enterprise risk solutions, and analytics. The Company's iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power, and McGraw Hill Construction. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com.
Media Relations Contacts:
John Tews; Troy, Mich.; (248) 680-6218; [email protected]
Stacey Gavrell; Valley View Hospital; (970) 384-6623; [email protected]
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power. www.jdpower.com/corporate
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