If you need assistance in taking a survey or are having any issues, please contact us at [email protected].

Why do you want me to complete this survey?

The results of J.D. Power studies are used by companies to improve the products and services that you and other consumers like you purchase and utilize every day. Your opinions produce insights that help brands improve their products and learn about their brand experience. Consumers can view results from our studies on our website at www.jdpower.com

Will you sell my information to someone else?

No, we respect your privacy and never provide or sell contact information/mailing lists.  Your responses are combined with other consumers and only aggregate results are shared with companies.

Where did you get my information?

For many of our automotive studies, we are provided information from an independent third party that has contractual access to state vehicle registrations and other automotive information for market research purposes. In other instances contact information is provided by J.D. Power’s clients. Contact information is used for market research purposes only. We will not try to sell you anything and the information is not sold to other parties.

I am having difficulty accessing the survey.

Please ensure you are going to this URL in your mobile browser: http://www.jdpower.com/FastTrackApp. From there you will be able to click on a link to take you to your app store to download the app. Once you have input your unique PIN and confirmed your vehicle you will be launched into your first survey module.

I don’t have a smartphone.

We still want to understand your new vehicle ownership experience, so we have an online or mobile optimized version you can take located here

I’ve misplaced or damaged my paper invitation.  Can I get another one?

Please email us at [email protected] with your contact information. If a replacement is available we will send it out to you.

Can you help me to resolve a problem that I’ve got with my product/service provider?

As a third-party market research company, we cannot intercede on behalf of consumers. You will need to contact the company directly. 

Can I request a survey from J.D. Power or provide my comments for a specific study?

Independence and integrity in our research is extremely important to us. That’s why we do not send out surveys on request. Our surveys are sent to consumers whose names are randomly selected from data maintained by independent companies. This helps us avoid any bias in the data.

How can I get my name removed from J.D. Power lists?

Not interested in receiving our surveys? No problem. We respect your privacy and can add you to our do not survey list.  You can opt-out online at: http://businesscenter.jdpower.com/OptOut.aspx

Can I contact someone by phone?

Our toll free number is (888) 537-6937 (888 JDPower).